Lead Administrator

**Details**:
**Reference number**:

- 274867**Salary**:

- £24,762 - £32,225- per annum dependent on skills and experience, plus excellent benefits package**Job grade**:

- Other- R&O 12 - Lead Administrator**Contract type**:

- Permanent
- Fixed Term**Length of employment**:

- Permanent Contract & Fixed Term Contract for 12 months**Business area**:

- TPR - Frontline Regulation**Type of role**:

- Administration / Corporate Support**Working pattern**:

- Flexible working**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Brighton, South East England, BN1 4DWAbout the job

**Job summary**:
**About us**

More than half the UK working population rely on The Pensions Regulator (TPR) to regulate their retirement savings. With a career at TPR, you’ll be joining an organisation that will impact on millions of lives for decades to come.

Everyone at TPR plays an important role in helping to keep more than £2trn of savings safe. We’re committed to bringing people into TPR who are ready to make a difference and put UK savers at the heart of what we do.

It is important to us that TPR remains a great place to work. We do all we can to help our people reach their full potential with learning, secondment, and development opportunities. We put our 900+ employees first, supporting flexible working and offer a diverse, lively, and inclusive environment. This includes our Disability Network, Family Network, LGBT+ Network (Proud) and Women’s Network, which offer spaces to connect.

Our new corporate strategy outlines a bold and challenging vision of how pensions regulation should evolve to keep pace with a change in the scale and nature of the industry. We are at the start of that journey. Join us to find out what part you can play.
- We operate a hybrid working model, with regular attendance in our Brighton office to connect with colleagues across the business._

**Job description**:
**Role**

We are looking for a Frontline Support team member to support the Supervision, Enforcement, and wider Frontline teams through the provision of a comprehensive and effective administrative service in relation to all case and local continuous improvement work.

**Responsibilities**

You will:

- Provide administration support and local continuous improvement work for Supervision and Enforcement as well as wider Frontline Teams.
- Provide administration for internal and external case team meetings and calls, including coordinating timing, sending out agendas, taking minutes and ensuring minutes are agreed, ensure all case related correspondence is saved appropriately to the document management system
- Suggest process improvements to the line manager
- Assist in creation of case documentation (e.g., from templates), maintain hard copy case documents as required, system updates for cases to ensure accurate information for MI purposes
- Support the Supervision and Enforcement teams in escalation of cases (e.g., to moderation panels or case committee)
- Provide general administrative support as required for the Supervision, Enforcement, and wider Frontline teams
- Flexible in approach and able to priorities work appropriately
- Data Entry/records
- Be crossed skilled against Frontline Support (transactional) work streams

**Person specification**:
**Essential Criteria**
- Able to Prioritise and have a flexible approach
- Excellent organisation skills
- Knowledge of operating model, value chain and business rules
- Thorough knowledge of Case and Project procedures
- Customer-focused approach with the ability to communicate effectively with all levels of management
- Stakeholder Management

**Person Specification**
- Proactive and flexible
- Ability to prioritise and use initiative
- Communication skills at all levels
- Attention to detail and accuracy
- Personable and a team player
- Excellent customer service

**Benefits**:
**Salary and benefits**

As well as a salary between £24,762 and £32,225, we offer:

- Civil Service Pension arrangements, which are recognised as some of the best in the pension’s world
- discretionary bonus arrangements
- access to performance related pay progression
- 25 days annual leave provision
- flexible working arrangements
- development opportunities
- enhanced parental leave arrangements
- a free employee assistance Programme
- an excellent office location in Brighton.

Things you need to know

**Selection process details**:
**How to apply**
- a covering letter with details of how your skills and experience meet the role requirements
- a copy of your CV
- details of your notice period

We are an inclusive employer and offer equal opportunities regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.

Applications will be considered on a part time and job share basis.

Please be aware, as we work within a h