Service Desk Analyst
2 weeks ago
**About the role**
Sytner Group currently have an exciting opportunity for a First Line Service Desk Analyst to join our growing IT team.
This role is an instrumental part in delivering new and improved ways of the best technical support possible to our internal customers
Your typical duties will include:
- Working with service desk technology solutions as well as printers and mobile devices
- Ability to prioritise work and demonstrate initiative
- Self-motivated with a proactive attitude
- Undertaking fault finding on technical issues or escalating as required
- Offering outstanding customer service to customers.
This role is a full time position, working Monday-Friday on a flexible working pattern.
**About you**
We are looking for an experienced First Line Service Desk Analyst. You will be passionate in building internal relationships and will have excellent communication skills to clearly advise customers about incidents and service affecting issues. The ability toprioritise work and demonstrate initiative is also essential.
The following skills will also be advantageous:
- Familiar with service desk technology solutions as well as printers and mobile devices
- Practical knowledge of Windows 10 as well as strong knowledge of Office 2016 and modern Internet Browsers will be a distinct advantage.
- Basic network and telephony troubleshooting
**Why Sytner?
Sytner Group are delighted to announce our brand new and enhanced, industry-leading benefits package.
We are passionate about continuing to build an environment where everyone feels valued, appreciated and able to reach their full potential. Our new benefits package is designed to do just that:
Additional Holiday
Industry-leading Maternity, Paternity and Adoption Pay
Bespoke Flexible Working Solutions
Enhanced Long Service Awards
Discounted Car Schemes
High Street Discounts
At Sytner, we are passionate about diversity and inclusion. Our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achievetheir full potential.
Unsure? Read on
We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.
We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 84% on our colleague engagement survey.
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