Administration Assistant

To work as a member of the Directorate’s Administration Service ensuring that a high quality and efficient service is provided at all times, which may include giving support and providing cover in other areas as requested.
- To operate as a centralised administration service providing a comprehensive administration service to support clinical services and functions within the Trust’s localities.
- The Administration Assistant will ensure the timely and accurate recording of all activity across services using trust information systems.
- The postholder will require a team approach to ensure cover for absence across all services / locations and the post holder will be required, on occasion, to relocate to provide this cover.

An exciting opportunity has arisen to join us as an Administration Assistant based at Thurrock Community Hospital. You will be expected to travel to other sites as and when required. These areas include Thurrock, Basildon, Billericay and Brentwood. This is a busy, varied position supporting clinical staff within an admin capacity.

We are looking for someone with a positive and compassionate approach to supporting patient care. The role will include face to face contact and telephone calls from patients. Due to the nature of the services we carry out administrative support for these can sometimes be distressing.

You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.

The days are Monday, Tuesday, Wednesday and Friday.

The hours are 9 am to 5 pm.

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
- Season Ticket Loans
- NHS discounts for staff
- Excellent Training facilities and opportunities
- Buying and Selling annual leave scheme
- The opportunity to work bank shifts and expand knowledge and experience in other areas
- Salary Sacrifice schemes including lease cars and Cycle to Work
- Day One Flexible Employer

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

ROLE SUMMARY
- To operate as a centralised department providing a comprehensive administration service and functions within the Trusts’ Localities.
- The service will ensure the timely and accurate recording of all activity across services using Trust information systems.
- The service will require a team approach to ensure cover for absence across all services / locations.
- Post holders, as appropriate, will be required to provide administration duties on behalf of these services.
- Due to the nature of the role a strong emphasis is placed on safeguarding confidentiality and this forms a pre-requisite for every Administration Assistant / Ward Clerk.
- The Post Holder will be required to work on a rota system to cover core office hours, where appropriate.

KEY RESPONSIBILITIES

COMMUNICATION
- You be required to handle incoming and outgoing telephone calls to the multi-disciplinary clinical staff and managers in a polite and efficient manner. Receive and deal with telephone enquiries, responding appropriately to callers including high risk, abusive, threatening, depressed, suicidal and vulnerable clients and carers. Maintain strict confidentiality at all times.
- Record accurate messages and follow them up appropriately in accordance to department guidelines.
- To deal face to face with patients and families seeking further help/information and to be aware of the needs of the clients and to deal in an appropriate manner with clients who can be hostile, abusive or aggressive.
- To exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that persuasive, reassuring, empathic, skills are required at all times.
- Deal with queries raised by patients, relatives, GP’s or other healthcare professionals both internally and externally to the trust. These are often of a non-routine nature and involving complex issues such as medication and other clinical treatments where there are barriers to understanding due to the nature of the client group.

KNOWLEDGE
- Be responsible for