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Receptionist-accident and Emergency

2 weeks ago

Taunton, United Kingdom Somerset NHS Foundation Trust Full time

**The closing date is 7th Mar 2025**

**Job summary**:
This is an exciting role front of house, working closely with clinical colleagues to ensure our patients receive the highest standard of care.

The role requires someone who has a great level of attention to detail and good organisational skills for managing in a busy environment. Excellent communication and customer service skills are essential for dealing with colleagues, patients and families.

The needs of the service user will be the utmost priority. The principle of high quality customer care is at the heart of this role.

**Main duties, tasks & skills required**:
Provide general reception duties for patients and visitors arriving within the department.

Provide a welcoming, friendly, courteous and efficient service to all.

Provide administrative support to facilitate the patient's progress through the hospital system.

Maintain patient record systems providing confidential, accurate and up to date information.

**About us**:
As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.

The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.

There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan - there is truly something for everyone

**Job description**:
Please see the Job Description for further information, as well as a full list of duties and responsibilities.

**Person specification**:
**Qualifications**:
**Essential**:
Good standard of general education

NVQ 2 or equivalent experience

**Desirable**:
ECDL

NVQ 2 Business & Administration

**Experience**:
**Essential**:
Good organisational and communication skills

Ability to manage multiple tasks within defined timescales

Proven experience in a receptionist role, dealing with non-routine procedures and practices

IT skills

Competent dealing with the general public

Experience of self-development or training in administration and/or office practices

**Desirable**:
Knowledge of key NHS terminology

Previous knowledge of working a Customer Service environment

Previous knowledge of working in the NHS

Previous experience of working in a Hospital environment

Knowledge of confidentiality and Data Protection issues

**Additional Criteria**:
**Essential**:
Willingness to work predominately night shifts and weekends

Abilities to work as part of a team

Work and remain calm under pressure and dealing with an unpredictable workload without supervision

Flexible working to cover a 24-hour rota, annual leave and sickness

At times arranging cover for the reception desk

**Disclosure and Barring Service Check**:
Kelly Giblett

01823344912

**Pay scheme**:
Agenda for Change

**Band**:
Band 2

**Salary**:

- £23615.00 to £23615.00 Yearly

**Contract**:
Permanent

**Working pattern**:
Part-Time

**Reference number**:
184-OL-OR-2005

**Job locations**:
Musgrove Park Hospital
Musgrove Road
Taunton
Somerset
TA1 5DA