Hotel Night Receptionist
2 weeks ago
Normal Shift Hours 22:30 - 07:00
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you’ll also create the warm atmosphere that makes our guests feel at home.
Some of the duties you’ll undertake in this varied role include - telephone enquiries, reservations, preparing invoices and taking payments from our guests, conducting end of shift/day banking, and preparing for the shift ahead.
About the role:
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalised services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Create reservations
About You:
- Experience in a similar or front facing customer service role with an outgoing and bubbly personality
- Strong communication skills through a variety of means
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks.
- High attention to detail and accuracy - great at managing one’s own time
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
**Job Type**: Zero hours contract
Pay: Up to £12.00 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Swansea SA1 5LS: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: R3009
-
Hotel Receptionist
5 days ago
Swansea, United Kingdom The Dolphin Hotel Full timeReceptionist - Dolphin Hotel The position is full time between 30 - 40 hours per week with an immediate start. **Job Types**: Full-time, Part-time **Salary**: £9.50 per hour Additional pay: - Tips Schedule: - Day shift - Monday to Friday - Night shift
-
Night Porter/night Receptionist
2 weeks ago
Swansea, United Kingdom The Towers Hotel & Spa Full timeWe are currently seeking a Night Porter/Niight Receptionist for our busy 4 star hotel. Part time or Full Time are available. Job Description as Follow - Serving Beverages to hotel guest - To set up the breakfast room following the instructions from reception for guest breakfast numbers. - To deal with unlocking guests rooms who have locked themselves out at...
-
Hotel Receptionist
2 weeks ago
Swansea, United Kingdom The Grand Hotel Swansea Full time**The role**: We have an exciting opportunity to join our ever growing team as a full-time receptionist. Join us as a member of our reception and guest relations team and work alongside a dedicated, friendly team and be at the heart of the action - greeting, serving and looking after customers and guests to make sure they go home happy and raring to...
-
Night Receptionist
1 day ago
Swansea, United Kingdom IBIS Full time**Night Receptionist - Ibis Swansea** Ibis Swansea is looking for a Night Receptionist / Night Auditor to provide guests with excellent levels of service. **First impressions are everything!** As a Night Receptionist, you will take care of our guests from the moment they arrive through to their departure by ensuring they have a positive and memorable...
-
Night Cleaner
1 day ago
Swansea, United Kingdom The Grand Hotel Swansea Full time**Night Receptionist / Porter - new role** We are looking for a Nights Cleaner to join our team at our ever growing hotel. - To welcome and assist guests arriving at the Hotel - To carry out general hotel cleaning duties - Being responsible for assisting with room service requests and deliveries - Conference & Banqueting preparations - Security...
-
Hotel Receptionist
2 weeks ago
Swansea, United Kingdom The Dragon Hotel Swansea Full timeThe moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you’ll also create the warm atmosphere that makes our guests feel at home. Some of the...
-
Hotel Porter
1 week ago
Swansea, United Kingdom Morgans Hotel Full timeWe are looking to recruit experienced Porter to join our team at Morgans Hotel. You will be responsible for assisting and greeting guests, check in/out procedure, assisting with luggage, setting up of conference facilities and serving food and drink when necessary. If you feel that you possess the skills required to undertake this role, please forward your...
-
Receptionist
3 days ago
Swansea, United Kingdom Morgans Hotel Full timeWe are looking to recruit an experienced Front of House Receptionist to join our team at Morgan’s Hotel. You will be the first point of contact for all customer facing operations within the Hotel, assisting, and greeting our guests as the first point of contact. Have an excellent telephone manner, customer service skills, and the ability to deal with all...
-
Hotel Night Guest Service Assistant
3 days ago
Swansea, United Kingdom The Dragon Hotel Swansea Full timeNormal Shift Hours 22:30 - 07:00 The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you’ll also create the warm atmosphere that makes our...
-
Morning Hotel Receptionist Experience Preferred
2 weeks ago
Swansea, United Kingdom Dolphin SA1 Full timeWe are looking to recruit a part time Hotel Receptionist. Experience would be beneficial to this role. The ability to use computerised technology ,Accuracy and attention to detail, The ability to stay calm under pressure and multi task. Good problem solving skills. Hours of work: Shift rota basis, Mainly day time hours from 7am but may need to be available...