Sales Advisor

Where**:Ross-on-Wye**

Contracted hours**:Full-time**

Job Type**:Permanent**

Pay**:£21,499 to £21,499, Per Month**

Optional Accommodation**:No**

**Sales Advisor**
**Full time and fixed-term (Summer) positions available**

**FLEXIBLE & HYBRID WORKING**
**COMPANY LAPTOP**
**GOOD BASIC SALARY PLUS COMMISSION SCHEME**

Since 1957, we’ve enriched the lives of millions of young people by delivering inspirational learning through outdoor adventure. We are looking to recruit a Sales Advisor to join our busy, friendly team in Ross-on-Wye.

The Consumer team are responsible for maximising sales across both Kids Camp and Family Adventure products. Each Advisor is required to deliver high levels of customer service and satisfaction from initial enquiry through to the point of travel.

**THE ROLE**

**Key duties include**:
1. Maximise opportunities to grow our business by generating new sales and securing repeat bookings:

- Seek to convert the maximum number of incoming enquiries into confirmed reservations.
- Effectively execute the sales strategy to successfully gain bookings from outbound contacting customers on mailing lists and following up of specific marketing campaigns.
- Maximising opportunities to upsell additional extras on each booking to increase revenue at every opportunity.
- Successfully follow retention strategy to ensure we continuously increase sales volumes by providing a positive customer experience.
- Meet individual and team sales targets and call levels on a daily, monthly and seasonal basis.

2. Effectively manage all administration and pre-travel communication for Consumer bookings:

- Input customer, child and guardian details accurately and maintain relevant records of each booking using the CRM and internal reservation system.
- Efficiently manage workload and prioritise tasks appropriately, using resources available.
- Supply customers with all the information they require regarding their prospective booking in a timely manner.
- Ensure payments are collected in a timely manner by proactively chasing payments and sending of invoices.
- Work closely with centre colleagues to ensure specific customer needs are communicated and met where necessary.
- Chasing and logging of guests travel details and personal information where required.
- Providing customers with specific details and processes required to make childcare voucher/tax free childcare payments.

3. Other Responsibilities:

- Gain a thorough knowledge of our product in order to fully understand the needs and requirements of our customers.
- Take part in team building events and centre visits to keep knowledge up to date.
- To continue to develop your product knowledge and skills in order to keep up with changes in technology, ways of working and changes in customer expectations.
- To regularly review own targets and work towards the achievement of agreed objectives.
- To ensure that your operational practices as well as the treatment of others, actions and attitudes are in-line with the company's Equal Opportunities policy and are appropriate at all times.

**IS THIS YOU?**

**What we want to see in you**:

- ** **Confidence - must have the ability to listen to customers and proactively seek to meet their needs
- Strong personal organisation skills - ability and experience of effectively prioritising workloads and multi-tasking in a busy open-plan office environment
- Excellent oral and written communication skills, with a confident and polite telephone manner
- Computer literate with experience of Excel
- Keen attention to detail
- The ability to work unsupervised and as part of a team, adhering to strict deadlines
- The ability to work and think clearly under pressure in a fast-paced environment.

**HOURS**

The role is full time 37.5 hrs per week, with options to work flexibly and from home on certain days. Usually Mon-Fri with some Saturday working in the Summer months. Occasional visits to Centres are expected, with overnight stays and time off given in lieu.

**THE PACKAGE**

We are renowned for our personal development & investment in people, we are ready to support you in your career development, each step of the way You’ll have all the training you need to be confident and successful in your role, be equipped with a personal development plan, and access to nationally recognised qualifications funded by PGL to give your career the very best start.
- A basic salary is enhanced by a commission scheme
- Happy holidays - time to recharge and enjoy time away from the workplace. You’ll also enjoy an extra day off on your birthday
- Investing in your future - with sector leading family friendly policies and a contributory pension
- Good living, for less - access to big savings and exclusive perks that span a huge range of retailers and service providers. Plus PGL discounted holidays and 20% discount in all our on-site shops
- Take care of mind, body and soul - your wellbeing is top priority, so we’ve created a WELLBE