Claims Handler

1 week ago

Chelmsford, United Kingdom Fast Forward (Fire & Flood) Full time

_Insurance Claims Handler / Office Admin_
- Office Claims Handler_
**Job Description**:
The purpose of this role is to support the pro-active and accurate processing of domestic household and commercial property claims. The Claims Handler is responsible for managing the claim throughout its lifecycle ensuring that all parties are kept informed of progress. Additional duties will be day to day running of office and admin matters within the company.

**Responsibilities**:

- Take reports of new claims from insurance companies, loss adjusters, restoration professional etc and allocates the claim to a restoration technician.
- Close liaison with insurers, loss adjusters, restoration professionals and the public throughout the claim lifecycle.
- Answer and manage all calls in an efficient, professional and patient manner.
- Identify and respond to customer needs, proactively communicating to reduce the number of support calls.
- Provide support for our restoration technicians, communicating challenges and helping to problem solve any issues.
- Update the online claims management system (OCMS) and/or Symbility or any other online system.
- Manage claims from cradle to grave, ensuring they are closed in a timely manner and that subsequent invoicing is clear and consistent.
- Identify and handle complaints and escalate to the team leader as necessary.
- Liaise closely with the finance team to understand and improve invoicing outcomes.
- Ensure processing deadlines are met as required
- Develop technical knowledge in order to support technicians and insurance companies
- Other duties as delegated from time to time by your line manager or any other person designated in their absence.

**Requirements**:

- Highly organised, good level of attention to detail and can prioritise a busy workload
- Ability to manage complex situations
- Ability to utilise qualities such as empathy, tact, assertiveness and diplomacy when talking to our customer understanding that our customer could be distraught and concerned following an incident.
- Excellent problem-solving abilities
- Active listening skills
- Aptitude to make real time decisions based on changing information
- Ability to manage own workload and work under pressure to meet deadlines
- Strong relationship building skills
- Commitment to the customer environment
- Excellent communication skills both written and verbal
- Team player - willing to share knowledge with others
- IT Literate
- Passionate about service delivery excellence.

**Salary**: £20,000.00-£22,500.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: FF_ADMIN_2

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