Host/hostess

2 weeks ago

Manchester, United Kingdom Native Residential Full time

**Assistant Community Manager - The Castings, Manchester**

Welcome to **Native Communities**. We specialize in operating small to large-scale residential, commercial, and mixed-use developments. Our mission is to create thriving, sustainable communities that consistently outperform expectations, delivering enhanced returns for our clients.

We have an exciting opportunity to join our operational team at **The Castings, Manchester**, as an **Assistant Community Manager**.

**About the Role**

As **Assistant Community Manager**, you will play a key role in supporting the Community Team in building and maintaining the reputation and brand of the development within the local community. Your responsibilities will include driving revenue, managing costs, and ensuring the highest levels of service and team engagement.

You will lead from the front, overseeing day-to-day operations, resident satisfaction, and leasing activities. You should have a proven ability to deliver outstanding customer service, along with demonstrable experience in managing, delegating, and organizing a team. You will also ensure the Community Team remains highly motivated to provide a responsive, exceptional customer experience.

A core part of your role will be achieving **resident retention goals** by handling all aspects of customer service, ensuring resident satisfaction throughout their lease term, and encouraging lease renewals and referrals. Additionally, you will manage **enquiries, conduct leasing tours, and oversee leasing-related paperwork**.

**About You**

If you’re ready to be our next **Native**, you’ll likely:
✔ Have experience in **BTR, the property sector, hospitality, or leisure industries** at a management level.
✔ Be a **natural leader**, motivating and coaching your team to success.
✔ Be passionate about **customer service and excellence**.
✔ Have strong **sales skills**, including generating leads, conducting presentations, qualifying prospects, and closing deals.
✔ Have **excellent written and spoken English**.
✔ Be **proficient in IT skills**, including MS Word, Excel & Outlook (training will be provided for our internal database system).
✔ Have a **collaborative working style** and strong leadership qualities.
✔ Communicate in a **bright, clear, and calm manner**.
✔ Be **organized and methodical** in your approach.
✔ Thrive under pressure and meet tight deadlines.

**About Us**

At **Native Communities**, we operate £3bn worth of mixed-use, residential, and commercial developments. We are expert placemakers, creating **vibrant destinations** where people love to **live, work, and spend time**.

Our people are our **superpower**—our greatest strength. When you join **Native**, you’ll work alongside the best and brightest in **property, hospitality, technology, and marketing**, in an environment where your talents are **valued, nurtured, and developed**.

**Job Types**: Full-time, Permanent

Pay: £35,000.00-£40,000.00 per year

Additional pay:

- Yearly bonus

**Benefits**:

- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- Paid volunteer time
- Referral programme

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Reference ID: 18833
Expected start date: 31/03/2025

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