Night Receptionist

Department:
Front Office
- Position Commitment:
Full Time
- Holiday Inn Express, Gatwick (Crawley)
- Vacancy Reference:
2794
- Pay Rate:
Per Hour
- Salary:
10.00

As a Night Guest Service Assistant, you’ll deliver a friendly and efficient service; to create a warm and welcoming atmosphere for all our guests and ensure they have a great experience from check-in through to check-out. You’ll be attentive to our guests needs from the moment they arrive, make recommendations and serve accurately and efficiently. You will be totally guest focused, ensuring we are creating memorable stays for all our guests, consistently delivering excellent customer service with an informed, friendly and effective approach.

Please note this is a night shift role, with hours of work from 11:00PM until 07:00AM and a base contract of 32-hours per week (4 shifts).

**What we offer you**:
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

- 28 holiday days (pro rata for part time)
- Automatic Enrolment into a workplace pension scheme
- Heavily discounted hotel stays and food & beverage discounts
- Use of worldwide IHG team member rates
- Amazing high street and lifestyle savings for you and your family
- Uniform
- 24/7 Employee Assistance Programme for you and your family

**About us**:
Holiday Inn Express London Gatwick Crawley has just completed a £500k makeover which has seen 73 of the hotel's spacious bedromms and the conference room enjoy a stylish renovation to provide contemporary comfort for business or leisure guest. With 138 spacious bedrooms the hotel is located 3.7 miles from Gatwick Airport

**Your role in our family**:
As a Guest Service Assistant, your key responsibilities include:

- Welcoming guests in a friendly, prompt and professional manner recognising IHG Rewards Club Members and returning guests.
- Answering, recording and processing all guest calls, messages, requests, questions or concerns, record guest preferences in the system.
- Communicating any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Booking guest reservations for individuals that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
- Perform other duties as assigned including serving on bar, cleaning, action special guest requests

**What happens next**:
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.