Bar Staff

2 days ago

Middlesbrough, United Kingdom RedDot Full time

**Bar Staff - Career Change?**
**Middlesbrough**
**Full-Time, Permanent**
- Do you have experience working as Bar Staff or in another Customer Service role? _
- Are you looking for a career change with more sociable hours, less weekends, and more progression opportunities? _

If so, we may have the perfect role for you

Red Dot Recruitment are currently working with one of the world’s largest insurance companies and we are looking for Bar Staff who are wanting a career change to join the Customer Service team in our client’s Middlesbrough office. The role will involve handling a high volume of inbound calls and assisting customers with issues regarding their service or account. This is a great opportunity for you to join a global organisation with excellent job security and progression opportunities.

**The Bar Staff/Customer Service role**:
As a Call Handler, you will be responsible for your own customers and retaining customers while delivering an excellent customer service. This will give you an opportunity to build on your customer service/accounting knowledge and really make a difference with every customer that you speak to. Your daily duties will involve:

- Handling inbound calls from existing customers, providing over the phone technical support (full training is provided) and answering customer enquiries.
- Handling sensitive calls and information. Speaking with vulnerable customers and handling calls with extra care.
- Assessing the needs of the customer and taking ownership of the call to provide the best possible solution.
- Retaining customers and upselling where possible

**Benefits of the Bar Staff/Customer Service role**:

- Basic salary £19,770
- Permanent position - 38.7 hours per week
- £24,000 OTE
- Full flexibility required for working hours
- Fully paid training (6 weeks).
- Free onsite parking
- Great progression opportunities. At least 85% of Managers are homegrown.
- A bright, modern, place to work with excellent staff facilities with excellent transport links.
- Onsite café.
- Develop your career in a global company of over 225,000 employees across more than 40 countries

**Requirements of the Bar Staff/Customer Service role**:

- A minimum of 6 months experience within the Call Centre or Customer Service/Hospitality/Retail sector.
- No unspent criminal convictions
- References to cover the last 3 years of employment.
- Good tenure in previous roles.
- Computer literate with the ability to multitask and use multiple systems at any one time.

**COVID-19 Precaution(s)**:

- Remote interview process
- You can work from home after training (must be based near Middlesbrough as you will work from the site sometimes)
- Personal protective equipment provided or required.
- Plastic shield at workstations
- Social distancing guidelines in place
- Virtual meetings
- Sanitisation, disinfection or cleaning procedures in place

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