Cash and Bank Associate

**About THG**

We're a fast-moving, global technology group that specialises in taking brands direct to consumers. We're home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.

We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

**Location: Icon 1, WA15 0AF**

**About Finance at THG**

Finance at THG is a dynamic and evolving team, covering everything from accounts receivable and payable to treasury, tax, internal audit and dedicated commercial teams for each division: Beauty, Tech, Consumer, Health, and Brands. As THG grows and takes on new ventures, our finance team supports every step of the way. Our team thrives on driving change, adaptability, and resourcefulness, maintaining financial control and profitability.

**About the Role**

Reporting into the Cash & Bank Team Leader, the primary responsibility of the Cash & Bank Associate is to ensure that the processing of supplier payments are carried out as per company policy and right first-time approach.

**Responsibilities**:

- Monitor and action any payment requests coming through the relevant mailbox and handle all queries efficiently and effectively to ensure all SLA's and KPI's are met
- Provide expertise and act as first point of reference to resolve issues with supplier payments
- Provide support to internal stakeholders and ensure payments are raised within the expected timeframe.
- Act as first point of reference for resolving internal and external issues and escalate to line manager or senior management as appropriate
- Process incoming requests through agreed workflow and schedule activities appropriately
- Develop and maintain excellent working relationships with external counterparts, other Transactional Teams, external suppliers, internal customers and business partners
- Strives to achieve best practice performance levels as per benchmarks agreed with the Supplier Services Manager
- In liaison with the Payments Team Leader and Group PTP Manager identify and propose continuous improvement initiatives
- Work with internal stakeholders to understand their expectations and processes and build professional relationships with them

The Cash & Bank Associate will be measured based on a set of agreed KPI's, including but not limited to:

- Payments approved as per agreed schedules and payment and bank cut off times
- Unposted payments/outstanding bank rec items
- Collaboration with treasury on process improvements
- Payment query response time

**Requirements**:

- Fluent in English both verbal and written. Another European Language (French, Polish, Swedish, German) would be an advantage but is not essential
- Office IT literate, preferably with intermediate MS Excel skills
- Sage or any other ERP systems knowledge
- Experience of payments processes (preferably within SSC environment)
- Ability to act as SME for the payments team whilst developing cross functional relationship

**Benefits**:
**Career Development**
- Access bespoke development programmes that have been designed and developed by our in-house L&D team.
- Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

**Enhanced Leave**
- 25 days annual leave plus bank holidays.
- Don't want to work on your birthday? We don't either Enjoy your day off on us
- Enhanced maternity and paternity pay, depending on length of service.
- Up to 10 days compassionate leave.
- Buy back up to 3 days each year.
- Unlock 2 days volunteer leave after 12-months.

**Wellbeing Support**
- Access face-to-face and virtual appointments with our in-house GP.
- Access our in-house CBT therapist.
- Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
- State-of-the-art on-site gym.
- Access to our on-site physio.

**Other Perks**
- Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
- Subsidised bus pass from Manchester City Centre to our ICON office.
- Up to 50% staff discount on THG brands.
- On-site staff shop.
- Access to on-site barber.
- Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
- Anniversary gifts when you hit 5 and 10 years of service.

**THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.