Trainer Financial Services
17 hours ago
**_Trainer - Hybrid role - 4 month contract - £400-£450 pd _**
Trainer / Learning and Development / L&D / L&OD / Learning and Development Consultant / Learning Lead / New Starters / Workshops / Inductions / Customer Service / Service Centre / Complaints Handling, Managing Telephone Conversations.
**Trainer**
Contract: 4 months (with likely extension)
Location: Hybrid (once a week) - York
Rate: £400 - £450 Inside IR35
**Role Deliverables**:
- Work with Team Leaders/Learning Business Partners/Technical Trainers to deliver new starter plans, this includes coordinating workshops, arranging activities and assigning learning (including framework) and course booking via Leaning Management System
- Progress accessibility requests and re-sit requests
- Act as first point of contact for L&OD related queries from new starters and team leaders
- Complete agreed elements of the corporate onboarding checklist, this would include client strategy/organisational structure, STAR qualities, MA & Bonus process, Benefits Package, overview of financial services and competitors, and a new PDP workshop
- Deliver L&OD Welcome sessions (1 hour per cohort)
- Invigilating remote and in office, cohort assessments,
- Deliver (non-technical onboarding courses) Customer Service training; Complaints Handling, Managing Telephone Conversations
- Deliver planned F2F learning solutions, including Negotiation Skills
Experience Required:
- Experience of designing and delivering a range of learning solutions.
- Effective verbal and written communication skills
- Excellent organisational skills
- Strong ability to develop others
Desirable experience
- Certificate in Learning and Development (CIPD or equivalent) - Desirable
- Any exposure to the Regulatory sectors such as Financial Services sector (Insurance / Banking / bank / Life & Pensions or Building Society), Utilities or Telecoms - Desirable
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
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