Funeral Service Arranger

Our Funeral Arrangers exist to serve our clients, families, and communities for all their end-of-life needs and strive to provide excellent client care through every step of the process when arranging a funeral with us.

Great service comes from great people who are all aligned with our purpose and vision, to be the UK's Leading Provider of End-of-Life Care. We wouldn't be able to provide this unless we have the right individuals in our teams.

**Interested In Becoming Part of our Family...?**

R Davies & Sons are recruiting and we would love to hear from you

Established in Bristol for more than 190 years, our network of eight branches spanning Bishopsworth, Kingswood and Shirehampton ensures our clients receive the utmost expertise and support at the time they need it most.

**What Will I Be Doing?**

As a Funeral Service Arranger, you will be one of the very first points of contact for our families. You are going to be the coordinator who supports our families, arranges the funerals, and works alongside our teams to ensure that the funerals are delivered at the highest standard, whilst also meeting the personable requests of the families.
- You will create a welcoming, safe, and caring atmosphere for our families
- Arrange funerals according to Company guidelines ensuring that the full range of services and products are offered, thereby addressing the needs of the client
- Maintain excellent service to clients who telephone or call the branch
- Be available for clients to visit the deceased during office hours and out of hours by arrangement to company standards and guidelines
- Become trained to present our pre-paid funeral plans to our clients to the standard required by Dignity and the Financial Conduct Authority

**What Do I Need?**
- At least 2 years of work experience within a customer-orientated environment.
- Proactive approach and ability to communicate effectively with a wide range of people.
- Comfortable coming into contact with the deceased through the Chapel of Rest visits.
- Presentable always, acting with professional conduct and showing empathy.
- Excellent attention to detail is essential.
- A passion for customer service.
- **A Full UK Driving Licence (travel to local branches and home visits to clients will be needed).**

**What Do I Get?**
- An annual salary of **£23,519.29 **per annum.
- Accruing 22 - 25 days holiday + bank holidays.
- Sick pay eligibility after a 12-month qualifying period.
- Life Assurance 2 x salary.
- Company Pension Scheme.
- Opportunity to enrol in several of our apprenticeship schemes.

**What’s it like to work for Dignity as a Funeral Service Arranger?**

“The most rewarding part of my job is when families return to see me chat days, weeks, months and in some cases years after the funeral has taken place” - Jane Dugdale, Funeral Service Arranger

**What are the next steps?**

**Learning & Development**

Our Learning and Development team works with our people to increase the knowledge and skills needed to deliver their roles and develop themselves. We are also investing in our people with a wide range of bite-sized digital topics that allow you to guide your own

professional development in engaging and effective ways. These range from our Diversity and Inclusion training and Mental Health Awareness to How to Cook in Spanish

**Apprenticeships**

From HR Administration to MBA level qualifications, our Learning and Development team provide professional development opportunities at all levels across our organisation.

**Equality, Diversity, and Inclusion Statement**

Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.