Customer Sales Coordinator

1 week ago

Verwood, United Kingdom The Work Shop Full time

Really great opportunity to work with a very well-established business who are a market leading manufacturer and distributor. They are looking for an experienced Sales administrator / Coordinator to facilitate positive customer interaction with the businessand ensure orders are processed quickly and accurately. A core part of this role is to work with multiple department leaders to share details of customer forecasts and order details. You will also gather information from these teams to help set customer leadtimes and manage their expectations.

**Key Responsibilities: -**
- Processing and checking of customer orders
- Management of balance orders
- Management of daily order allocations
- Answering inbound telephone calls
- Making outbound telephone calls to obtain information from customers and respond to a wide range of customer enquiries
- Liaising with Production Manager to manage order lead times
- Liaising with Purchasing Team to manage lead time of materials and product deliveries, which will be used to manage customer expectations on order fulfilments
- Working closely with the Despatch Team to manage a range of order queries and prioritisation of order scheduling
- Help Transport Department to manage customer deliveries, such as gathering and passing on collection paperwork, getting customer approval on transport costs, organising redelivery of failed orders, and passing on delivery charges
- To maintain good operational relationships with both customers and internal departments
- To ensure the company standards are implemented and upheld
- To ensure excellent customer service, while maintaining a commercial approach
- To ensure compliance with ISO regulations.
- To have a basic understanding of the roles of each colleague in your team, to provide cover and support to all team members when required
- Report writing
- Other duties that may be required to support the team and Sales Manager

This is a busy, fast paced role so you will be able to manage and prioritise your own workload and use your initiative.

You will be confident dealing with customers and have great communication skills.

You will be competent using Word, Excel and Outlook.

**Benefits**:
22 Days Holiday plus banks

Company Pension Scheme

Birthdays off

Wellbeing services

Annual bonus scheme

Ongoing training

Free Parking

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