Stewards

**_Main Purpose of the Role: _**

The primary role of a steward is to assist with the delivery of an enjoyable and safe experience for audiences. Stewards help the Events to maintain a high level of customer care and provide practical assistance both inside and outside of the venue.

**_Duties includes: _**
- Attend the pre-event briefing and ensure all information is understood.
- Do not leave the site/venue after ‘signing in’ until the end of your duties.
- Undertake pre-match/event and post match/event stand checks.
- To be responsible for the safety and comfort of spectators within a designated area at all times.
- Carry out pre event and post event safety checks as instructed by Supervisor.
- To staff entrances, exits and other key safety points within the Stadium.
- Constantly monitor the spectators in your area checking for signs of distress or overcrowding and take action in accordance with standing instructions.
- Assist in the prevention of overcrowding by ensuring the crowd limits in various parts of the ground are complied with.
- To control and direct spectators entering and leaving the venue and to assist in this movement.
- Ensure that gangways and exit/evacuation routes in your area are kept clear.
- Indentify and investigate any incident or occurrence among spectators reporting findings to a supervisor. Where appropriate complete the relevant Incident/Offence Report.
- Enforce and immediately report any breach of the Ground Regulations to Supervisor.
- Know the location of and be able to operate effectively the fire fighting equipment at the Stadium/venue.
- Be able to provide basic First Aid if required.
- Know the location of the First Aid Rooms located within the Stadium/venue.
- Be fully conversant with any methods or messages used to alert staff that an emergency has arisen.
- Be capable of recognising potential fire hazards and suspect packages, reporting such matters immediately to a Supervisor/Chief Steward/Safety Officer.
- Promptly comply with any instruction given by a Supervisor/Chief Steward/Safety or Police Officer
- Remain at allocated post as instructed unless authorised or ordered to do otherwise by a Supervisor.
- Report immediately to a Supervisor/Chief Steward/Safety Officer if any damage or defect which is likely to pose a threat or danger to spectator safety e.g. damaged seat or barrier etc.
- Assist as required in the evacuation of spectators etc from the Venue/Stadium.
- Comply with the relevant instructions and guidance contained in the Stewards Operational Handbook.
- To undertake specific duties in an emergency or as directed by the Safety Officer or the appropriate emergency services officer
- Attend all required training
- To understand their general responsibilities towards the health and safety and welfare of all spectators, other stewards ground staff and themselves

**Job Type**: Freelance

**Salary**: £10.22-£11.00 per hour

Schedule:

- 10 hour shift
- 8 hour shift
- Holidays
- Night shift
- Weekend availability
- Weekends only

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- NVQ level 2 spectator safety (required)

Work Location: On the road

Reference ID: sw1945