Global Service Bureau Specialist

**Are you ready to explore a world of possibilities?**

Join our DTCC family, and you’ll grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

**Pay and Benefits**:

- Salary range £23000-26000 per annum with bonus
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension
- Paid Time Off and other leave of absence
- **Flexible/Hybrid Work Arrangements
**Why You’ll Love This Job**:
Being a member of the Global Service Bureau team, the Global Service Bureau Specialist will be responsible for the accurate set-up, maintenance, and enrichment of Standing Settlement Instructions in ALERT and the generation of reports for clients. The role requires the highest level of attention to detail where the Associate should be able to accurately capture and transfer information and instruction from clients to our system; able to see through the data, compare this against information sent by the client, pinpoint missing mandatory information and identify non-compliant data vs validation rules. As assigned by the Leads, the GSB Specialist will be involved in managing huge projects where they will 1) perform project scoping to determine capacity requirement based on client's volume 2) determine turnaround time target 3) negotiate with internal and external parties on reasonable turnaround time commitment 4) communicating with internal and external parties on project progress, issues encountered and coming up with mutually agreeable solution to address issues 5) ensuring client satisfaction during and after the completion of each project.

**Your Primary Responsibilities**:

- Actively handling multiple projects taking responsibility for meeting required turn-around time commitments (in line with departmental benchmarks/metrics) and with the highest level of accuracy.
- Assessing the volume and quality of the data received from clients whilst actively communicating with them to complete data upload requirements and to clarify any potential issues, raising problems promptly.
- Setting up and maintain client Standing Settlement Instructions.
- Reviewing data received from clients with the subsequent action of uploading it into the database.
- Ensure that all missing required information and non-complaint instructions are validated with the client and accurate.
- Ability to manage a busy caseload and prioritize where needed.

**NOTE: The Primary Responsibilities of this role are not limited to the details above. ***

**Talents Needed For Success**:

- Bachelor’s Degree preferred but not essential
- Previous data entry and analysis experience highly desirable
- Knowledge of the Financial Markets desirable but not essential
- Ability to work well in a team
- MS Office

**We offer top class training and development for you to be an asset in our organization**

**Note this role comes with an attractive shift allowance of £3500 per annum**

**Who We Are**:
DTCC is the heart of the post-trade market infrastructure for the global financial services industry. From 21 locations all over the world, DTCC, through its subsidiaries, automates, centralizes and standardizes the processing of financial transactions, mitigating risk, increasing transparency and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. In 2020, DTCC’s subsidiaries processed securities transactions valued at more than U.S. $2.3 quadrillion.

**About DTCC
DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry’s needs and we’re working to continually improve the world’s most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

The Global Operations, Client Services & Administration group delivers world-class safety and soundness for the global financial services industry. The team provides DTCC's portfolio of core securit