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Support Worker
2 weeks ago
**About us**
Cyfannol’s mission is to empower women and children to flourish in a life free from domestic abuse and sexual violence.
We offer a range of services throughout Gwent that encompass prevention, awareness-raising, safety, support and personal development opportunities for women and their children who have experienced violence against women, domestic abuse and/or sexual violence (VAWDASV).
**About the role**
Our cultural vision is one of developing and maximising our people’s potential. The successful applicant will join our Blaenau Gwent Team working with a diverse group of people within refuge. Alongside your team, you will provide a pro-active, people led holistic and trauma informed service to women, young people and children. This role requires you to empower and support women and children, carrying out individual risk assessments and contributing to the health and safety within refuge. Key to this role will be ensuring the safety of everyone you support and working within Cyfannol’s framework to help achieve these aims.
**About you**
You will be resilient and robust with the ability to build trust and relationships with vulnerable people easily. You will have an understanding with an empathetic personality, which will assist your approach when providing practical and emotional support to people via a range of methods. You will enjoy variety and change with the ability to work under pressure and on your own initiative although supported by a three tiered on call system. You will be open minded, non-judgmental, enjoy working with different backgrounds/cultures and understand the complexity of VAWDASV.
By joining the Cyfannol team, you can help to make a difference to people who have been affected by domestic abuse and sexual violence. This is a great opportunity to achieve job satisfaction and contribute to the ongoing success of our growing organisation.
**Specific responsibilities**
- Deliver specialist tailored support services to women and children who are accessing our services and contribute to the creation of safe, trauma informed, welcoming environments.
- As a team, manage the referrals into the service, carrying out Initial Contact Assessments, risk assessments and safety plans with women to ascertain together which services they need immediately and the short-medium term.
- Assist women and children to access refuge and set up together their licence and housing benefits and other paperwork with them.
- Support women and children to undertake and engage in initial and on-going needs assessments and support plans.
- Support, signpost and refer women and children to the services they wish to engage with for example social services, the police, parenting, health, legal, DWP, housing, homelessness, recreational, educational and cultural services and also Cyfannol’s other internal services (group work, sexual violence services and counselling for example)
- Attend MARAC when appropriate, core groups and other similar meetings if required, ensuring completion of all tasks allocated to CWA.
- Support women to maintain license agreement and help them prepare for their next move on.
- Contribute to regular opportunities to bring residents together, through house meetings and other communal activities and opportunities.
- To act as an advocate on behalf of service user encouraging and supporting self-advocacy as appropriate.
- Work with women and children in an empowering and engaging manner, as set out in our Model of Support policy
- Ensure accurate and timely records are maintained in relation to all aspects of the service and case work, including inputting information into our Information Management System.
- Assist in producing qualitative and quantitative data, including for example, the creation of case studies.
- To be fully aware of the child and adult protection/procedures in Cyfannol and report to line manager any concerns /issues in this area.
- Support women and children to have a voice within the organisation and the sector, by for example, encouraging them to complete surveys, give feedback and attend associated events.
- Assist in ensuring the safe and effective running of our refuges including organising house meeting; assisting with regular health and safety inspections, reporting general maintenance/repair requirements, and carrying our room turnovers.
**General Responsibilities**
- Contribute to the development and achievement of our Vision, and our Strategic and Operational objectives.
- Demonstrate and positively promote the organisation’s values, culture and qualities.
- Work collaboratively to enhance our vision of a safe, supportive and explorative space.
- Proactively promote equality of opportunity and actively address any discriminatory practice.
- Represent the organisation at external meetings, public events, conferences and similar ensuring that Cyfannol Women’s Aid reputation is protected and enhanced.
- Participate in team meetings, supervis
