Dual Badge Custody Officer

**Location: Hatfield Remand Court**: - **Salary: £23,459 plus £350 allowance per year after 1 years service** **Could you take someone from confusion to clarity?** **Could you take them from confrontational to calm?** **Could you take somebody from secluded to supported?** I_f so, then a Dual Badge Custody Officer position could be the role for you_ As a Dual Badge Custody Officer your role is to provide court transportation services, collecting detained Adults, Children and Young People from prisons or police stations and transporting them safely and securely to courts. Once there you’ll ensure these Adults, Children and Young People in our care feel safe and secure from the point that the escort commences to the point the escort concludes. Duties include, accompanying defendants in court; searching property or people; ensuring food and drink is available and completing paperwork and data entry for the day. Our roles are 35 hours per week. Daytime shifts Monday - Saturday. You **must** be flexible as there may be occasions when finish times are unpredictable. **What you need to do the job** The great thing is, there is no previous experience required What is key is that you are patient and understanding. Our roles would suit those who have an interest in criminology or psychology and working with children’s & young people. If you are successful through our eligibility & assessment process, we will invite you to attend a 8 week training course that’ll provide you with the skills you need to be a Dual Badge Custody Officer. You must have excellent written and verbal communications skills and be able to use those skills to manage and control all situations, ensuring your detainee remains calm and cared for. It would be advantageous for you to hold a Full UK Driving Licence. Still not sure this is the right role for you? Try our careers assistant to find out more: Careers Assistant **Our Assessment Process**: Briefing call to assess eligibility -> Competency based Virtual Interview -> short role-play and written exercise. **Why Serco?** - _Meaningful and vital work_: Detainees in the right frame of mind ensure courts run on time in a secure way. And we do it right, with over 15,000 prisoner movements a month we only have to use force 0.24% of the time - _A world of opportunity_: Serco's contract covers 104 courts and 16 vehicle bases. Prisoner Custody Officers can progress into Court Custody Management and Base Ops Management roles - _Great people_: You’ll find yourself working with a variety of highly supportive and experienced people **What we offer?** - £23,459 per annum, plus a £350 bonus* plus pension (matched up to 6%), life insurance; 20 days annual leave rising to 25 after 7 years’ service plus Bank Holidays; *bonus fee paid after 1 year in service and every year thereafter* - Continuous training & development opportunities - A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, Cycle to Work Scheme Annual Leave Purchase Scheme and more - Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts - A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion **Job Types**: Full-time, Permanent **Salary**: Up to £23,459.00 per year **Benefits**: - Additional leave - Company pension - Cycle to work scheme - Discounted or free food - Employee discount - Free parking - Gym membership - Life insurance - On-site parking - Referral programme - Sick pay - Store discount - Wellness programme Schedule: - 10 hour shift - 12 hour shift - Day shift Supplemental pay types: - Performance bonus Work Location: One location