Customer Service Assistant
5 days ago
£22,947 uplifting to £24,075 upon successful completion of probation
As part of the Abellio Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway.
We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees. As part of this investment we are looking to recruit a** Platform Staff/ Dispatcher,** on a **full-time, permanent **basis, based in **Watford**
You will deliver a quality customer service through the provision of assistance and information to fulfil West Midland Trains customer expectations, whilst meeting the Company’s business, safety and operational targets.
**What does the job involve?**
- Safely dispatching trains from the platform - following strict company and industry protocols and guidance
- Ensuring compliance with the Health & Safety at Work Act
- Delivering the timely and safe dispatch of trains - announcing train arrivals and departures, if required
- Providing high levels of customer service face to face - handling customer questions and queries
- Maintaining a record of delays, re-platforming and other events affecting the train plan, as required
- Proactively ensuring information is communicated within the station team and to other locations, as required
- Assisting disabled passengers, as required
- Conducting fire and security checks in line with current risk levels and maintaining a high level of security vigilance, at all times
- Reporting accidents and incidents in accordance with the accident reporting procedures
- Monitor CCTV, where required
**What skills and experience do I need to do the job?**
- Customer focused - being polite, approachable and friendly at all times
- Being efficient and calm - able to communicate with people from all backgrounds
- Taking pride in your appearance - being the face to the company to customers
- Flexibility - able to work early and late shifts and use your own initiative on occasions
- Good IT skills - able to use a range of technologies and systems
- Honest & trustworthy - doing the right thing
- A good level of maths and English ability
**What are the salary and benefits?**
- Salary of £22,947 progressing to £24,075 after successful completion of probation
- Final salary pension - one of the best pension schemes available
- Free travel on all our trains and those of other train companies within our parent group company - for you, your partner and any dependent children
- 75% off all other train company travel tickets
- Retail discounts
- Career development opportunities
Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.
-
Danish Speaking Customer Service Advisor
7 days ago
Watford, United Kingdom Customer Management Resourcing Full time**Customer Service Advisor - Danish Speaking** **£24,640 + £800 lunch allowance** **Full time and Permanent** **Hybrid working - 2 days per week in Watford (WD18)** We are proud to be working with a well-regarded healthcare organisation in their search for a Customer Support Specialist. Having seen the importance of those in the medical industry over...
-
Finnish Speaking Customer Service Advisor
7 days ago
Watford, United Kingdom Customer Management Resourcing Full time**Customer Service Advisor - Finnish Speaking** **£24,640 + £800 lunch allowance** **Full time and Permanent** **Hybrid working - 2 days per week in Watford (WD18)** We are proud to be working with a well-regarded healthcare organisation in their search for a Customer Support Specialist. Having seen the importance of those in the medical industry over...
-
Customer Service Assistant
2 weeks ago
Watford, United Kingdom Euro Garages Full time**Role**: Customer Service Assistant **Location**: Watford, WD25 7LW **Hours**: Part-Time Hours Available **Hourly Rate**: £9.50 per hour **Bonus Scheme**: Quarterly Bonus Incentive! What will my role look like? As a Customer Service Assistant you will be the face and voice of our Petrol Forecourts and your main priority will be to ensure that our...
-
Customer Service Assistant
5 days ago
Watford, United Kingdom CTX Execs Full time**Customer Service Assistant | Immediate Start | Weekly Pay** **_Do you enjoy interacting with customers?_** **_Do you thrive in a fast-paced environment?_** - **Are you looking for a role where you can transfer your communication and people skills?**_ If you answered **YES **to all of the above, this could be the role for you. At CTX Execs, we’re...
-
Customer Service Assistant
7 days ago
Watford, United Kingdom Brook Street Full time**Are you looking for a customer service assistant role based in Leavesden?** My client is a leading e-commerce company that are looking for a customer service assistant to join their growing team. You will need to develop good relationships with customers through proactive outreach and engagement,you will use your experience and knowledge to advise...
-
Customer Service Assistant
3 days ago
Watford, United Kingdom Compass Group Full time**What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for Chartwells on a part time basis, contracted to 16 hours per week. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in...
-
Customer Service Assistant
2 weeks ago
Watford, United Kingdom Compass Group Full time**What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for 14Forty on a part time basis, contracted to 22.5 hours per week. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in...
-
Customer Service Assistant
4 days ago
Watford, United Kingdom Impulse Ltd Full timeAre you ready to take your customer service skills to the next level? Do you thrive in an environment where every day is a new opportunity to learn, grow, and make a real impact? If you're driven, enthusiastic, and eager to develop your career, we want to hear from you! We're looking for a Customer Service Assistant to join our dynamic team. This role is...
-
Customer Service and Sales Assistant
2 hours ago
Watford, United Kingdom SRC Marketing Limited Full timeSales assistant/ Representative Are you looking for a career in sales but cannot find a job because of lack of experience? Worry not! Due to the huge client demand we are offering all new applicants full training and coaching for this exciting opportunity Attributes we are looking for Positive Enthusiastic Reliable Hard working Great working in...
-
Council Customer Services Advisor
2 weeks ago
Watford, United Kingdom Service Care Solutions - Sales Full timeThis is a part time role which will be fully working from home. This is currently a 17 week contract with an opportunity for extension. **The Role** - To undertake any other temporary responsibilities aligned with the overall purpose and grade of the role. - Understanding and ability to follow guidelines that ensures compliance with Health and Safety at...