Customer Service Advisor
5 days ago
**Position and Job Overview**:
Working with the established team at Ellesmere Port, with responsibility for the operation and administration specifically covering the service given to customers and internal sales teams, ensuring that customers receive a high level of service enabling the branch to support growth.
**Key responsibilities of the role**:
- Implementing and maintaining minimum standards across all contact with customers.
- Ensuring operational SLA & compliance is in line with group operating rhythm.
- Minimise cost to serve while maintaining minimum service levels.
- Committing to a culture of continuous improvement.
- Identifying opportunities to streamline business processes and systems.
- To support Management in delivering process and system improvements and efficiencies.
**Key skills and behaviours needed**:
This is a fluid role requiring creativity, strategic thinking, insight, and excellent customer service skills.
- A positive but assertive attitude and a strong will to succeed.
- The ability to take ownership of customer issues and lead on their resolution.
- Excellent organisational skills.
- The ability to grasp a high level of detail.
- The ability to create, or challenge ideas, and influence change.
- The ability to work with data analysis and performance metrics.
- The ability to make decisions and effectively communicate these within the team.
**Hours of Work**:
37.5 per week - 5 days per week
**Salary**: £20,000.00-£25,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Work Location: One location
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