Front of House/customer Service Champion

2 weeks ago


Malvern, United Kingdom Holland Opticians Full time

**CUSTOMER SERVICE CHAMPION / FRONT OF HOUSE JOB ROLE**

We're about to say goodbye to one of our reception team as she goes off to study and so we are looking to recruit a new front of house team member.

**CORE PURPOSE**
- To enable a flow of the day so that clinicians can best look after patients
- To deliver great service - especially those first and last impressions
- To contribute to the commercial and reputational success of the business

**Some of the types of tasks to deliver this will include**:

- Booking and managing the diary efficiently
- Administration
- Welcoming and helping patients
- Supporting the clinical team so that they can do their work to the best of their ability
- Using optical equipment to take scans and measurements.
- Communication with owners and the team

**The nature of the work**:

- We are a well established, busy opticians in the heart of Great Malvern.
- The clinical and retail world constantly evolves and so the way we do things may well evolve too, which means we are looking for someone who can be adaptable and show initiative

**How we work**
- We are positive minded and solutions focussed
- We are adaptable
- We review and improve (we love a growth and learning mindset)
- We work hard

**Training**
- You do not have to have experience in the industry to apply
- Training and support will be given

**About you**

You must have a desire to deliver great service, be confident using a computer, and work positively within a team. We aren't worried if you don't have experience in optical (though of course it's a bonus), but we are after a willingness to learn, and someone who fits in with our values above

If people describe you as “sunshine” or someone that likes to get things done well, then this would be a great position for you

We are looking for a 4-5 day role, on a fixed 2 week rota. You will need to work alternate Saturdays (Saturdays are a shorter day at 9am-4pm).

**Renumeration**
- Starting at £12.21/hour depending on the experience and skills that you bring

**Career Pathway**

There are opportunities within the practice to / industry for this to be the start of a fulfilling professional career in the eyecare world.

**Job Types**: Full-time, Part-time

Pay: £12.21 per hour

Additional pay:

- Bonus scheme

Work Location: In person



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