Emea Middle Office Trade Management, Vice President

Who we are looking for:
Trade Management Manager responsible for all aspects of operational support, client management and daily governance of offshore Middle Office service delivery for global teams supporting multiple products traded on behalf of EMEA administered client accounts, as well as providing a daily point of escalation for client & third party escalation and issue resolution.

Deep understanding of Middle Office Trade Management Operations inclusive of trade confirmation, settlement, reconciliation, interest claims. Product and Industry knowledge required across - Equity, FI, Cash Liquidity, FX and ETD, inclusive of Global Markets.

Minimum 7 years’ experience within Middle Office Operations with a minimum of 5 years staff management

What you will be responsible for:
As a Vice President within EMEA Middle Office Trade Management you will:

- Manage the daily BAU Onshore Oversight team for a specified group of clients
- Closely monitor all inbound escalation queries and facilitate accurate and timely responses
- Ensure that the Oversight governance policy is adhered to at all times
- Ensure that operational client service delivery standards (KPIs) are maintained and enhanced for all EMEA supported activity
- Ensure that all offshore activity has appropriate administrative documentation in place via SLA’s, internal KPI’s and a monthly governance program in adherence to mandated Oversight policy
- Support Trade Management in any client orientated scope of service definition and SLA negotiations.
- Constantly review policy, procedures and controls in order to reduce risk and enhance operational service delivery. Proactively work to implement measurable process improvement
- Ensure full compliance with internal policies working with CIS, Risk and Compliance managers as required
- Develop and maintain relationships with key internal stakeholders including other business lines and corporate functions and external stakeholders such as clients, industry bodies and regulators
- Provide oversight management for staff, including regular reviews, objective setting and planning.
- Work closely with Trade Management Seniors in all aspects of future strategy including systemic, regulatory adherence and new client / product onboarding.

What we value:
These skills will help you succeed in this role:

- Outstanding client service, influencing, negotiation and communication skills
- High level of interpersonal and staff management skills
- Effective decision making and prioritization skills
- Experience of working within a highly pressurized change management environment
- Constantly review policy, procedures and controls in order to reduce risk and enhance operational service delivery. Proactively work to implement measurable process improvement
- Develop and maintain relationships with key internal stakeholders including other business lines, corporate functions and external stakeholders such as clients, industry bodies and regulators
- Provide support and management for staff, including regular reviews, objective setting and planning
- Data analytics to identify process inefficiencies, subpar performance and trends to drive improvement across the unit

Education & Preferred Qualifications:

- Minimum 7 years in investment management operations with a minimum of 5 years staff management.
- Minimum 7 years experience of client communication and interaction at all levels
- Extensive knowledge of STP workflows is extremely beneficial, as is experience using CTM, local middleware matching products including clearing and executing brokers for ETD, SWIFT messaging and Alert SSI database
- Excel, Word, PowerBI and Power Point skills preferred.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

State Street is an equal opportunity and affirmative action employer.

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