Practice Care Coordinator

2 weeks ago

Reading, United Kingdom Grovelands Medical Centre Full time

**Job Overview**
We are seeking a dedicated and compassionate **Care Coordinator** to join our forward-thinking GP Practice team. This is a key role in ensuring our patients receive comprehensive, proactive, and personalised care, particularly those with complex needs or requiring additional support navigating health and wellbeing services.

As part of the multidisciplinary primary care team, you will help coordinate care, reduce hospital admissions, and promote independence and wellbeing for patients across our local population.

**Responsibilities**
- **Post-Hospital Admission Reviews**

Review patients recently discharged from hospital and arrange follow-up support as needed, ensuring continuity of care and effective recovery at home.
- **New Patient Support & Follow-Up**

Contact newly referred patients, complete support needs assessments, initiate care plans, and refer to appropriate clinical or community services to meet health and wellbeing outcomes.
- **Domestic Abuse Awareness & Referral**

Offer a sensitive and supportive service for patients experiencing domestic abuse and make timely referrals to refuges and specialist organisations in line with safeguarding procedures.
- **Anticipatory Care Planning**

Work with patients identified as having complex needs to review existing anticipatory care plans or co-create new ones in collaboration with clinical teams.
- **Dementia Care Reviews**

Carry out annual dementia telephone reviews with patients and/or carers to assess current health, management plans, and support needs. Develop and update dementia care plans as part of long-term condition management.
- **Bereavement Support**

Provide a caring first point of contact for recently bereaved patients and refer onwards for bereavement counselling or support services where appropriate.

**Person Specification**

**Essential**:

- Experience within a primary care setting
- Experience in health, social care, or care coordination
- Excellent communication, organisational, and IT skills
- Ability to work collaboratively within a GP practice or primary care setting
- Knowledge of safeguarding procedures and care planning
- Compassionate, patient-centred approach

**Desirable**:

- Knowledge of local services and voluntary sector pathways
- Familiarity with clinical systems (e.g., EMIS, SystemOne)

**Job Types**: Part-time, Permanent

Pay: From £12.44 per hour

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 29/08/2025

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