Patient Services Coordinator-reception

**Working Pattern**:
Number of weekly hours: 21 (part time) Monday to Friday
- _Monday and Tuesday 8am-1pm and Wednesday 8am-6pm._

**Job Summary**:
The purpose of the role is to:

- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Undertake a variety of reception duties to assist in the smooth running of the Practice including the provision of admin support to clinical staff and other members of the Practice team
- Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

**Duties and Responsibilities**:

- Taking messages and passing on information to appropriate colleagues.
- Initiating contact with and responding to requests and queries from patients, other team members and associated healthcare agencies and providers in line with specific directions.
- Signposting patients to services according to protocol.
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
- Providing assistance to associated colleagues as required from time to time, including making appointments, word/data processing, filing, photocopying and scanning.
- Shred paper-based documents according to protocols.
- With other team members, support the Patient Participation Group.
- Update patients' medical records with new contact details, etc.
- Premises
- Arrive in good time at start of the day to open reception area and make all necessary preparations to receive patients
- Before leaving at end of day, ensure that all patients have been seen and left the Practice, telephones have been diverted to out-of-hours service, lock away all confidential documents and ensure full close down of the Reception area
- This list is not exhaustive and may be liable to change by prior arrangement; additional duties may be required to ensure the smooth running of the practice, within your existing skills set._

**Confidentiality**:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health & Safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
- Follow COVID Practice social distancing and infection control protocol

**Equality and Diversity**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

**Personal/Professional Development**:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

**Quality**:
The post-holder will strive to maintain quality within the Practice, and will:

- Alert other team members to issues of quality and risk
- Assess own performance and take accountability fo