Waiting Staff

2 weeks ago

Blackburn, United Kingdom MyLahore Events Full time

**Aim of Role**:
Working as part of a motivated team, you will provide constant levels of excellent service and customer relations to all guests. With a friendly, professional, and outgoing personality.

**Duties and Responsibilities**:
DELIVERING EXCEPTIONAL SERVICE:

- Welcome guests in a warm and friendly manner and be able to interact with Children and Adults alike.
- Be approachable and friendly at all times to guests and maintain a comfortable and welcoming atmosphere in the Venue.
- Be proficient at all service styles including drinks, tray and table service.
- To maintain the highest levels of personal presentation and hygiene.
- Take and deliver customer orders, consistently demonstrating high levels of customer service.
- Prepare set ups for tables to standard ready for our guests
- Manage guest queries in a timely, efficient and professional manner at all times
- Report any lost property immediately and follow correct procedure

CONTINUOUS IMPROVEMENT:

- Able to work in all areas of Front and Back of the house
- Maintain and check all equipment regularly and report any defects
- Report any defects or damage immediately and ensure it is correctly logged
- Ensure all equipment and chemicals are used correctly and to manufacturer’s instructions
- Be responsible for own development in the Workplace
- Attend any training as and when required including Health and Safety

CARE AND CONSIDERATION FOR OTHERS
- Ensure cleanliness of all work areas at all times before, during and after shift
- Adhere to personal appearance standards at all times
- Help colleagues should they require assistance
- Treat all colleagues with respect
- Maintain a clean, tidy and safe working environment
- To report any suspicious behaviour

GOING THE EXTRA MILE:

- Complete any other reasonable task when requested to do so by Supervisors and Management
- Look for any inconveniences to our guests and act upon them
- Always look for ways to go the extra mile with all of our guests
- Show personal initiative when dealing with guests to help generate “Wow” moments during the visit
- Be a key face and character in the venue animating your department and guest experiences
- Be an ambassador for Luxury Venue

**Reporting To**:
F&B Supervisor and F&B Manager

**Skills and Attributes**:
To successfully fill this role we are looking for an individual who possess the following:

- Excellent communication skills both verbal and written
- Ability to work under pressure and make quick decisions
- Excellent customer service and able to anticipate guest needs
- Ability to work in a fast-paced environment
- Good attention to detail
- Flexibility to work the hours
- Able to work alone as well as in a team

**Salary**: £10.50 per hour

**Job Types**: Full-time, Part-time
Part-time hours: 20-30 per week

**Salary**: £10.50 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Free parking

Day range:

- Holidays
- Monday to Friday
- Weekend availability

Flexible Language Requirement:

- English not required

Physical setting:

- Hotel
- Restaurant

Shift:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Blackburn, BB2 7NP: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Catering: 1 year (preferred)
- Hospitality: 1 year (required)
- Customer service: 1 year (required)
- Bartending: 1 year (required)

Work Location: In person

Reference ID: 10001

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