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Pharmacy Clinical Trials Assistant

2 weeks ago

London, United Kingdom UCLH Full time

**Detailed job description and main responsibilities**:

- To function as an integral member of the PCTU and wider Pharmacy team in providing dedicated support to the data management and administration aspects of the service
- To work as part of the team in co-ordinating the caseload of trials involving an Investigational Medicinal Product (IMP)
- Act as the first point of contact for all delivery and stock enquiries into the PCTU when the allocated Clinical Trial Officer is unavailable
- Work collaboratively with Pharmacy colleagues and appropriate staff in other disciplines involved in research
- Communicate and disseminate information effectively to the research teams as necessary e.g. opening of new trials to enable timely and optimal patient recruitment
- Assist the Clinical Trials Officers in the setup of new trials within the electronic Pharmacy Clinical Trials Management System (CTMS) and Site Folder in line with regulatory requirements
- Ensure that the content of CTMS is kept up to date in line with new released trial material (e.g. Protocols) under the guidance of the designated Clinical Trials Officer
- Undertake regular housekeeping of CTMS to ensure that trials which are active, pending, suspended, closed, or rejected are appropriately allocated under the guidance of the Clinical Trials Administrator
- Assist the Clinical Trials Officers in archiving Pharmacy material related to clinical trials that are no longer recruiting in line with regulatory requirements.
- Assist the Pharmacy team in the safe and efficient dispensing / assembly of clinical trial IMPs
- Ensure the confidentiality of verbal, written and computerised information. Respond to patients, service users and carers (who may at times be distressed) tactfully, sensitively, and empathetically.
- Assist the Clinical Trial Officers to plan, prepare and participate in monitoring visits, audits and inspections
- Assist the Clinical Trial Officers in responding to trial data queries
- Assist the Clinical Trial Officers in the accountability of IMPs and processing returns as required

**Person specification**:
**Knowledge and Qualifications**:
**Essential criteria**:

- To be working towards or hold an NVQ L2 in pharmacy services, or equivalent
- GCSE English or Maths or equivalent
- Good standard of written and spoken English
- Good mental arithmetic

**Desirable criteria**:

- Previous training on COSSH
- Previous customer care training

**Experience**:
**Essential criteria**:

- Previous manual handling experience and training
- Previous experience of working with Flammable and Cytotoxic substances
- Previous experience of working in a Pharmacy / Distribution / Clinical Trials related job for at least 1 year
- Previous experience of stock take and audits
- Previous experience of MHRA inspections
- Previous experience of supervising
- Previous experience of training others
- Previous experience of working with pharmacy dispensing computer system

**Skills and Abilities**:
**Essential criteria**:

- Ability to cope with stressful situations
- Demonstrated ability to prioritise own daily tasks and those of others to help ensure an efficient service

**Communication**:
**Essential criteria**:

- Demonstrate good written, verbal and listening communication skills
- Ability to work with others as part of a team
- Ability to work on own and answer queries from Customers
- Effective customer service skills e.g. Telephone technique, message taking
- Demonstrated ability to follow written and verbal instruction understanding the importance of following SOP’s
- Understands the importance of maintaining confidentiality

**Specific Requirements**:
**Essential criteria**:

- Understanding the importance of maintaining a clean and tidy working environment
- Demonstrated ability to show attention to detail when filling in paperwork
- Understands Key Performance Indicators (KPI’s)
- Ability to use MS Office, various IT health programs, a computer and good keyboard skills

**Desirable criteria**:

- Able to train, supervise and motivate self and others

We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.

Additionally, UCLH Arts and Heritage’s staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.

We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.

You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.

Please note that if you have not heard from us within 3 weeks of