Contact and Support Advisor

2 weeks ago


Colchester, United Kingdom Colchester City Council Full time

**Salary**

£28,410 to £29,667 per annum (pro rata)

**Contractual hours**

22.2

**Basis**

Part time

**Date posted**

09/06/2025

**Job reference**

COLREQ01472
- **Contract Type**: Permanent
- **Working Hours**: 22.2 hours per week, worked Monday, Tuesday and Thursday
- **Location**: Civic offices and home working
- **Interview date to be confirmed**
- Are you passionate about delivering high quality customer service? Do you have experience working in a fast-paced customer service or call centre role? Can you confidently complete comprehensive tasks whilst providing an efficient and effective service to support customers across a range of channels? If so, then this role is for you.
- Colchester City Council are seeking a Contact and Support Advisor to work within our Housing team providing a service for residents, visitors and businesses across a range of channels for both Colchester Borough Homes (CBH) and Colchester City Council (CCC).
- Colchester City Council is committed to delivering high-quality and accessible services to residents, visitors and businesses. They are a local government authority providing a diverse range of public and commercial services across Colchester, the second largest district in Essex.
- **Duties of the role**
- **Qualifications and skills required**
- **What we offer**
- The Council encourages all employees to maximise their potential. You will be entitled to join an attractive pension scheme and will receive a generous annual leave entitlement, including two extra company holidays during the Christmas period.
- Other benefits include:

- Flexible working is included if working additional hours
- Gym, travel and online retail discounts
- Excellent training, development and progression opportunities
- For an informal discussion about this vacancy, please contact Sam Ward, Contact & Support Team Leader, 07929 720646.
- For further information regarding this vacancy, please click here.
- Colchester City Council has a wide range of services and facilities that can involve dealing with children or vulnerable adults. We treat our obligations for the safety of children and vulnerable adults seriously and expect our staff to be committed to the principles of our published policies and to adhere to the procedures contained within them.



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