Customer Service Adviser
2 days ago
We are currently recruiting for a Customer Service Advisor on behalf of North Northamptonshire Council to maximise resolution of enquiries and be first point of contact for the Council’s external customers.
**As aCustomer Service Advisor you will**:
- Enable customer issues to be resolved and a database of customer needs and contact to be developed
- Ensure customers are regularly updated on the progress of their enquiry or service request as agreed at point of contact.
- assess, analyse, interpret and record customer needs using appropriate skills and technology
- Resolve complaints/concerns at the first point of contact, where possible, minimising the need to escalate to the Customer Care team for investigation.
**Additional information**:
- Office location
- Northampton One Angel Square
- 37 hours per week Monday-Friday
- ASAP start
**What can we offer you**:
- Holiday entitlement accrued while working
- Pension contribution from employer
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