Fraud Telephony 6 Month Ftc

2 weeks ago

Solihull, United Kingdom BNP Paribas Full time

FRAUD TELEPHONY 6 MONTH FTC (JOB NUMBER: OPE002323)

Job Title: Fraud Telephony Agent

Location: Solihull, UK (Hybrid)

Hours: Contract (6 months)
- _______________________

**A bit about us**:
At BNP Paribas Personal Finance, we’re part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment.

We’re here to provide simple and straightforward consumer finance solutions and we work with many well-known retailers and brands to help their customers finance their purchases in a responsible way.

We care about making a positive impact for our colleagues, customers, partners, and the wider community. That’s why we live by our values of we're positive, we’re brave, and we own it.

**The Role**:
The fraud telephony agent will be responsible for the first point of contact for customers, and helping to address queries and resolve any issues possible.

**Key Responsibilities**:

- Inbound and outbound calls for customer contacts, third party calls, internal calls.
- Review detection systems to identify suspected fraudulent transactions
- Review referrals from other departments to identify fraud
- Achieve individual productivity & quality targets
- Establish & identify fraud type & block accounts
- Communicate fraud trends to Risk Team
- Keep business, industry & technical knowledge up to date
- Knowledge of BNP Paribas Personal Finance credit products
- Customer service experience
- Working knowledge of Falcon/APPLY/Hunter/Instinct/EU1/CRA systems/Iovation & Microsoft suite
- Fraud industry knowledge
- Questioning techniques
- Basic understanding of Data Protection legislation

**Skills & Attributes**:

- Professional & Well-spoken
- Punctual & diligent
- Organised and great communication
- MS Office package understanding
- Computer literate
- Great customer service experience
- Educated to GCSE or equivalent with grades of C+ in Mathematics and English
- Service View and Tallyman Trained
- Able to analyse & interpret data

**Could this be you?**

BNP Paribas Personal Finance believe it’s a positive attitude and passion to make things happen that matters most.

**What’s in it for you?**

**Equal Opportunities Disclaimer**


**Primary Location**: GB-ENG-Solihull

**Job Type**: Standard / Permanent

**Job**: PERMANENT CONTROL

**Education Level***: Not indicated

**Schedule**: Full-time

  • Fraud Telephony 6 Month Ftc

    2 weeks ago

    Solihull, United Kingdom BNP Paribas Full time

    Job Title: Fraud Telephony Agent Location: Solihull, UK (Hybrid) Hours: Contract (6 months) - _______________________ **A bit about us**: At BNP Paribas Personal Finance, we’re part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment. We’re here to provide simple and...

  • Fraud Telephony

    2 weeks ago

    Solihull, United Kingdom BNP Paribas Full time

    FRAUD TELEPHONY (JOB NUMBER: OPE002322) Job Title: Fraud Telephony Agent Location: Solihull, UK (Hybrid) Hours: Permanent - _______________________ **A bit about us**: At BNP Paribas Personal Finance, we’re part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment. We’re here to...

  • Fraud Telephony

    2 weeks ago

    Solihull, United Kingdom BNP Paribas Full time

    Job Title: Fraud Telephony Agent Location: Solihull, UK (Hybrid) Hours: Permanent - _______________________ **A bit about us**: At BNP Paribas Personal Finance, we’re part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment. We’re here to provide simple and straightforward...

  • 6 Month Ftc Accounts Payable Assistant

    3 days ago

    Solihull, United Kingdom Marks Sattin Full time

    Location: Solihull **Salary**: £22k - £26k Contract: 6 month FTC - Highly competitive salary - 25 days annual leave + bank holidays - Flexible working policy - A generous pension contribution - Life assurance cover (x4 basic salary) An great opportunity to join a forever developing civil engineering business in the South West of the Midlands. Looking...

  • Senior Expert Fraud Analyst

    2 weeks ago

    Solihull, United Kingdom The Curve Group Full time

    Senior Expert Fraud Analyst Solihull £48,000-£56,000 + benefits Here's a high-impact fraud analytics position that gives you direct influence with senior decision-makers. You'll take the lead in identifying and stopping fraud across major UK retail finance products. Working side-by-side with the Head of Fraud, you'll shape the company's fraud strategy and...

  • Org Design

    7 days ago

    Metropolitan Borough of Solihull, United Kingdom Page Personnel Full time

    A leading recruitment agency in the UK seeks an experienced Org Design Specialist for a 3-6 month contract. This role involves supporting the design and implementation of organisational strategies, collaborating with HR to enhance employee engagement, and facilitating change management initiatives. The compensation ranges from a day rate of £500 to £600 or...

  • IT Delivery Consultant-NMC

    5 days ago

    Metropolitan Borough of Solihull, United Kingdom TXO Full time

    IT Delivery Consultant-NMC / NOC / ITSM (FTC 6 Months+) Founded in 2005, TXO is the global full-circle technology lifecycle partner, helping industries optimise, manage, deploy, and resell technology. Our vision is to make technology more sustainable, reducing costs, minimising waste, and maximising impact. We support organisations worldwide in improving...

  • Management Accountant

    1 day ago

    Solihull, United Kingdom Jefferson Wells Full time

    **Management Accountant** **6 months - ASAP start** **Day Rate - £380 Inside IR35** **Hybrid - 1 / 2 days in office a week** **Role**: - Ensure the delivery of gross margin financial accounting information with supporting documentation adhering to approved gross margin processes and financial regulations, challenge inputs and processes where this is...

  • Social Media Manager

    1 week ago

    Metropolitan Borough of Solihull, United Kingdom McCANN Birmingham Full time

    A leading marketing agency in Solihull is looking for a Social Media Manager on a 12-month FTC to lead innovative social media campaigns. The ideal candidate will excel in managing client relations and executing successful strategies across various platforms. Responsibilities include monitoring metrics, community engagement, and coordinating with internal...

  • Social Media Manager

    1 week ago

    Solihull, United Kingdom McCANN Birmingham Full time

    Social Media Manager (12 Month FTC)Location: Solihull, West Midlands, United KingdomMcCann Content Studios is a global hub for social and influencer capabilities. The division combines creative services, audience development, creator partnerships, and performance measurement under one single entity and boasts a suite of unrivalled propriety tools. McCann...