Patient Coordinator/ Appointment Booker

3 days ago

Wakefield, United Kingdom The Dental Studio Full time

The Dental Studio has an exciting new opportunity. As one of Wakefield’s leading Dental and Cosmetic Practices, we are looking for a Patient Coordinator/Appointment Booker whose duties will primarily be:

- Booking consultations for dental treatments.
- Assisting the patients on the phone and face to face.
- Assisting in selling the treatment and managing the payment options.
- Monitor and update spreadsheets.
- Social media account management.
- Providing a high-level concierge service.
- Administrative duties.

Further duties may entail liaising with various team members.

Most importantly, you will manage the journey for new patients from the initial enquiry to a successful acceptance of treatment.

**Skill Set**
- Ideally reception/ Sales or appointment booking experience.
- You must be presentable and be well spoken over the phone.
- IT literate with a good knowledge of Microsoft Outlook, Word, Excel.
- Be accurate with reports and data.
- Dental experience would be desirable.

**Duties of the Role**
- Respond and reply to all patient enquiries
- Book, qualify and secure all new consultation appointments for patients.
- Keep a track of all new enquiries using the practice’s tracking systems.
- Nurture and inform the new patient bookings of their appointment.
- Following up on treatment plans after the consultation for treatment uptake.
- Provide reports and suggest recommendations for generating new patient leads.
- Adhere to all practice protocols and policies particularly data security.

**Essential Attributes**
- Excellent communications skills, both written and spoken.
- IT literate - Google, Microsoft, Word and Outlook.
- Well presented, professional and personable.
- Enthusiastic and keen to help the practice grow it’s new patients
- Sales experience, preferably within the dental industry (but not essential).
- Self-motivated.
- A team player.

**Preferred Attributes**
- Dental background (TC, clinical or administrative)
- Experience with dental software (Exact-Software of Excellence, R4 etc)
- Knowledge and confidence of dental procedures.
- Demonstrates flexibility to suit business demands

**An Advantage**
- Able to make/implement changes to current systems based on marketing trends
- Discuss patient’s feedback with management with a view to improve the service
- Knowledge and experience of analysing data and marketing leads
- Help the team when needed

The business operates and is open 5 days a week with some additional Saturdays.

**Benefits**:

- 28 days annual leave (inc bank holidays)
- 50% off cosmetic dental treatment
- £20 - £23k salary (dependent on experience)

Training will be provided as you will be expected to update and enter confidential patient details on the internal database and work with a professional attitude towards all patients.

Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£25,000.00 per year

Additional pay:

- Commission pay

Schedule:

- Monday to Friday

Application question(s):

- Are you able to work occasional Saturdays?

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Dental: 1 year (preferred)
- Dental Treatment Coordinator: 1 year (preferred)

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