Father Christmas/santa

**Reference Number: CCT056**

**Closing Date: 24th September 2024**

**Location: Coventry Transport Museum**

**Hours: Casual Hours**

**Rate of Pay: £20.00 per hour**

**About the role**:
We are looking for a number of individuals to play the role of Santa for our vintage Sleigh Ride Experience at Coventry Transport Museum. Assisted by a team of Elves you will be responsible for creating memorable visits by talking to children and their parents, listening to children’s Christmas wishes, and posing for photos, all within a magical Christmas scene setting.

Ideally have previous experience of playing the role of Santa in a grotto setting or working with children. You must have a passion for working with children and families, have a passion for Christmas and understand the importance of the role to children, and demonstrate the required behaviours with confidence and enthusiasm. You must have good communication skills, are positive and flexible with a ‘can do’ attitude to ensure a memorable experience for visitors.
- 21st, 22nd, 23rd, 24th, 29th, 30th November
- 1st, 6th, 7th, 8th, 13th, 14th, 15th, 20th, 21st, 22nd, 23rd December

**Reporting to**:Sleigh Supervisor**

**Scope**:
Culture Coventry Trust and Coventry Sports Foundation are operating as CV Life, so that the scope of this Job Description as a CV Life document extends to cover the employment of employment contracts held with either Culture Coventry Trust or Coventry Sports Foundation.

**Overall purpose and objective of the role**:
To deliver an exceptional visitor experience and ensure that the quality of service given throughout the Sleigh and Santa experience is of the highest level at all times.

**Main duties of the role**:

- Greet Visitors on arrival into the Grotto while promoting the excitement of meeting Santa.
- Communicate with children and their families throughout the experience.
- Maintain the persona of Santa throughout the visitor’s experience, wearing the costume provided.
- Have your photo taken with visitors when requested.
- Ensure compliance with and understanding of all Health & Safety policies and requirements relevant to the position.
- Have a passion for Christmas and understand the importance of the role of Santa to children, demonstrating the required behaviours with confidence & enthusiasm.
- To be positive and flexible with a ‘can do’ attitude, to ensure a memorable experience for visitors.

**This job description is neither exhaustive nor exclusive and may be reviewed and updated depending upon operational requirements and staffing levels.**

**Responsibilities for all employees**:

- To embrace and lead by example on the Company’s key values of PRIDE, PASSION and PERFORMANCE or those that might at any time be subsequently re-defined.
- To undertake all duties and fully comply with all of the Company’s general standards and those relating to the specific requirements of the role.
- To carry out tasks at a range of sites that are either operated or managed by the Companies / Trusts or where services are delivered by the Companies / Trusts
- To be involved in any aspects or opportunities for sharing of good practice, expertise and responsibilities within the Companies / Trusts. To generally help promote the work and public image of the Companies / Trusts, always maintaining high standards of customer service and personal appearance.
- To attend and fully engage with all internal training and development requirements and opportunities, and maintain such qualifications as required by the demands of the role.
- To interact positively with customers adopting a friendly and professional approach at all times.
- To support the Company’s commitment to providing a safe environment for children, young people ad vulnerable adults, ensuring awareness of the Company’s Safeguarding Policy, Procedures and Practice Guidance, and to be vigilant, reporting any safeguarding concerns without delay.
- To comply with the General Data Protection Regulations when dealing with, maintaining, sharing and storing information.
- To undertake other duties as specified, which are appropriate to the qualifications, experience and general level of the post.
- To co-operate with managers and colleagues to ensure environmental responsibilities are complied with.

**Person Specification**:
**Essential** **Personal Attributes**
- Ability to provide magical customer service to all our visitors
- Outgoing and friendly disposition

**Essential** **Knowledge and Experience**
- Previous experience in a customer services role
- Effective Communication Skills
- Understanding of safeguarding principles
- Good listening skills

**Essential** **Special Skills**
- A flexible approach to work and the ability to attend training sessions and work extra hours as required
- Ability to sit for long periods of time in a warm environment.

**Benefits**:

- Great development opportunities
- FREE health and fitness membership***:

- FREE health and fitne