Reviews Advisor

1 week ago

Portsmouth, United Kingdom Checkatrade Careers Full time

**Reviews Advisor**
**Location**:Portsmouth
- Are you in your element investigating queries? Are you confident when communicating to customers? Do you make sure that things get done right first time?_

No one checks tradespeople like Checkatrade. Our robust feedback process ensures that our high standards are upheld and helps to protect consumers. Our Reviews team are at the heart of upholding these standards, living up to the Checkatrade promise of “Where Reputation Matters”. As a fast growing local business, we invest in our people, support career development and in return we look for brilliant people, driven to uphold the high standards we are well known for. If you are a true service professional and love the idea of troubleshooting issues and providing top class service, we’d love to hear from you.

**Where do you fit in?**

You’ll be reviewing consumer feedback and information in relation to our trade members and investigating (sometimes complex) issues. You’ll work in partnership with both our members and consumers, communicating with them each step of the way, until you have reached the best resolution for everyone. You’ll be confident in making fair decisions based on the outcomes of your investigations, and will have lots of support, training and help to succeed.

You’ll support both consumers and members from across the UK, ensuring that everyone receives the excellent service that they’re used to. You’ll use your amazing customer service skills to play a key part in our talented team, whilst accurately keeping our records up to date.

**What’s in it for you?**
- Varied and challenging work within a great team. You’ll take responsibility for your own workload and will really be able to make a difference.
- A brilliant benefits package, including discounts from a range of well-known retailers, a healthcare cash plan, and a scheme to help you buy the latest bikes or tech gadgets
- Part time opportunity of up to 20 hours per week. Mon and Fri are key days for us, but we are open to discussing the pattern of hours across rest of the week (Office hours apply). Following training hybrid working applies with a mix of home and office work.
- Additional full time opportunity for 35hours per week Mon to Fri.

**What do you need to succeed?**
- You’ll be a service superstar with sound admin skills. Previous experience essential.
- You will have experience with complain handling via the phone or face to face. Previous experience is essential.
- Confidence to carry out difficult conversations, alongside the ability to explain and advise people calmly and clearly.
- Be diligent, you’ll follow through and ensure resolution keeping all parties informed along the way.
- A team player, confident in your IT abilities, used to working to KPI’s and deadlines
- You’ll be positive and proactive - willing to learn and progress to ensure the success of your team and our business

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