Santander Assist Line Representative, Reading, Pa

5 days ago


Reading, United Kingdom Santander Full time

Santander Assist Line Representative, Reading, PA

Reading, United States of America

**WHAT YOU WILL BE DOING**
- **Adheres to bank policies and procedures, code of ethics and all Federal, State and local laws.**:

- **Assists with developing, documenting, and sustaining effective service processes within the department.**:

- **Builds internal and external relationships through exceptional problem solving, ownership and follow-through.**:

- **Coach’s junior level staff to enhance learning opportunities and Customer Service skills.**:

- **Handles escalated customer calls and sensitive issues.**:

- **Identifies and addresses trends in customer service issues; identifies root cause and solutions and communicates as needed.**:

- **Meets and exceeds service goals and objectives.**:

- **Models exemplary client service behaviors.**:

- **Monitors and evaluates service performance to ensure resolution and quality standards are met or exceeded to create customer loyalty and satisfaction.**:

- **Promote service excellence by modeling exceptional client service characteristics to retain and build existing relationships with clients.**:

- **Responds in a timely manner to difficult or complex product and service inquiries from clients, team members and business partners.



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