Showroom Host

John Nicholls (Ltd) was founded by the late chairman John Nicholls 1965. The continuity as a family business is assured by sons Andrew and Philip who together drive Nicholls forward with the commitment and levels of customer service to which all our customers, trade and retail, have become accustomed.

In 2014 we acquired J&B's Plumbing & Heating based on the South Coast, adding an additional 8 Plumbing & Heating branches and 5 Bathroom Showrooms.

John Nicholls now has a network of 19 building & timber and plumbing & heating branches and 11 kitchen and bathroom showrooms throughout Oxfordshire, Warwickshire, Dorset, and Hampshire proudly employing over 200 people, with a turnover in excess of £65 million

The role of Showroom Host will be based at our Kitchen and Bathroom Showroom in Towcester.

**Hours of Work **: Weekends, Saturday 08.30am to 17.00 Sunday 10.00am to 16.00, plus opportunity to work on Bank Holidays,

**Job Purpose**: Welcome customer and clients to the showroom and provide outstanding customer care.

**Key responsibilities and accountabilities**:

- Warmly greet visitors into the showroom, offer refreshments and assess their requirements.
- Responsible for directing visitors to the relevant Sales Consultant, if available, within either the Kitchen or Bathroom Department dependant on the customer’s requirement.
- If there are no Sales Consultants available develop a booking system to book the customer an appointment at a convenient later date.
- Build and maintain relationships with repeat customers into the showroom.
- Promptly, accurately and professionally answer 100% of received calls.
- Enquire as to the nature of the calls in order to refer to appropriate person.
- Relay accurate messages.
- Complete administration duties as required, to include typing for Sales Consultants, brochure ordering and product ordering.

**Person Specification**
- Take pride in appearance and presentation
- Confident, outgoing and charismatic
- Excellent telephone manner
- Good attention to detail
- Organisational skills
- Strong interpersonal skills
- Effective communicator at all levels

**Job Types**: Part-time, Permanent
Part-time hours: 13 per week

**Salary**: From £10.00 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Referral programme

Schedule:

- Weekends only

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Towcester, NN12 6GX: reliably commute or plan to relocate before starting work (required)

Work Location: One location