Debt Recovery Advisor

Position Overview:

- To collect any outstanding debt and defaulted payments
- To reduce bad debt and minimise write off risk

Key Responsibilities & Accountabilities:

- Working the company’s debt resulting from policy cancellations and arrange and monitor payment plans where required
- Advise customers who are in arrears help to avoid unnecessary cancellation
- Respond swiftly to queries and concerns from clients
- Liaise with insurers to ensure all avenues are covered when collecting debt
- Provide quality customer service externally and internally, including interacting with customers, answering customer enquiries, and passing complaints to the correct areas
- Identify any areas that can be improved and make changes alongside Debt Recovery Team Leader
- Understanding where debt recovery and arrears collection fits within the business and the impact that it has on the financials
- Maintain a full understanding of our cancellation processes so that you can see where debt has come from and work closely with the cancellation team to ensure debt is being collected at point of cancellation where necessary
- Ensure all company processes along with relevant regulations and procedures such as the FCA (Financial Conduct Authority) have been adhered to

Personal Profile:

- Must be company focused, driven and pro-active, with a positive outlook
- Must be professional and able to maintain a positive relationship with policyholders regardless of circumstances
- A natural forward planner who critically assesses their own performance, who is credible and comfortable in dealing with various business queries
- Determined and engaged in the business
- Enthusiastic to always be better and improve where needed
- Keen for new experience, responsibility, and takes accountability
- An excellent communicator, with the ability to motivate others
- Able to get on with others, be a team-player and take direction from Debt Recovery Team Leader

**Requirements**:

- Good working knowledge of MS Office, particularly Excel, Teams, Word, and Outlook
- Ambition to achieve company goals
- Good knowledge of debt collection and prevention
- Excellent oral and written communication skills, with good relationship building abilities

**Salary**: From £26,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Polegate, BN26 6JF: reliably commute or plan to relocate before starting work (required)