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To provide a support service to the technical, secretarial, medical and other staff ofthe Departments including data entry into Trust systems. To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying testrequests and investigations, and co-ordinating the various clinics within thedepartment. To deal with patients and external and internal staff enquiries in person or viathe telephone, in a courteous and confidential manner and provide assistanceas required. To ensure patients safety and well-being in the waiting area prior to them beingcalled for their appointment and alerting appropriate staff to any cause forconcern.
To keep a log of telephone requests for investigations in line with departmentpolicy, prioritising these and ensuring messages are conveyed to theappropriate staff. To ensure appointment lists are maintained and prepared in readiness forclinical work. To obtain and prepare notes in readiness for clinics, investigations or at therequest of staff within the department. To understand the 18 Week Pathway, input the correct RTT codes, validate thepatient pathway where appropriate and to support the booking of new andfollow-up outpatient appointments, ensuring bookings are accurate and withintheir 18 week pathways.
To cancel and re-book appointments as necessary, assessing each individualrequirement to establish priority and need for the overbooking of clinics. To ensure that on the patients arrival to clinic, that they are confirmed to havearrived on the system and that their Demographic details (including OverseasVisitor status) are checked, ensuring new labels and front sheets are producedif there are alterations made. Please see the attached job description for full details.
