Customer Support

2 days ago


Paignton, United Kingdom KWC DVS Ltd Full time

Provide Customer Support to exceed the needs and expectations of our clients, e
- Answering a high-volume of incoming phone calls providing industry leading service to our customers.
- Provide proactive customer outreach
- Processing of sales orders, sales invoices/e-invoicing, credit notes
- Where Customer Support cannot immediately satisfy the customer, escalate the issue internally to find a resolution
- Checking product or service availability
- Record keeping and conformance with GDPR
- Provide support to the External Sales Team
- Resolving issues and troubleshooting technical problems using the resources provided.
- Processing any outbound correspondence to customers including notification of any price increases.
- Provide Estimating cover during periods of holiday/absence
- Liaise with our team of engineers to provide on-site support for customer issues where deemed appropriate. This includes allocating the engineer's and sub-contractors based on capability, location and availability, producing and reporting the necessary paperwork including job sheets.
- Align with all necessary internal functions to ensure the engineers have the resources required to complete booked call outs within the timeframes set out to the customer insuring that they get maximum value from the business.

**Job Type**: Permanent

**Salary**: From £23,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- PAIGNTON: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

Reference ID: Customer Support


  • Support Worker

    3 weeks ago


    Paignton, United Kingdom Burrow Down Support Services Full time

    Role - Support Worker - Learning Disabilities and Autism Shifts 8am-8pm Contract - 36 hours per week Additional- please note we are not offering sponsorship or change of sponsorship for this roleAre you looking for a new direction in your career? Have you thought about helping others achieve their potential? If you are passionate about making a positive...

  • Support Worker

    2 weeks ago


    Paignton, United Kingdom Burrow Down Support Services Full time

    Role - Support Worker - Learning Disabilities and AutismShifts 8am-8pmContract - 36 hours per weekAdditional- please note we are not offering sponsorship or change of sponsorship for this roleAre you looking for a new direction in your career? Have you thought about helping others achieve their potential?If you are passionate about making a positive...

  • Support Worker

    2 weeks ago


    Paignton, United Kingdom BURROW DOWN SUPPORT SERVICES LIMITED Full time

    Support Worker - Learning Disabilities and Autism Shifts: 8am-8pm Contract: 36 hours per week. Additional: We are not offering sponsorship or change of sponsorship for this role. Are you looking for a new direction in your career? Have you thought about helping others achieve their potential? If you are passionate about making a positive difference to...


  • Paignton, United Kingdom Burrow Down Support Services Full time

    Here at Burrow Down Support Services we help people make the best of themselves and the most of their lives. For some people, this is not easy to do on their own. They may have a learning or physical disability, or they may have social and/or behavioural issues. Any of these can make it harder for people to fit into the world around them. If you are...


  • Paignton, United Kingdom Burrow Down Support Services Full time

    Are you wanting to be valued in your position? Are you looking for a new direction in your career? Have you thought about helping others achieve their potential? If you are passionate about making a positive difference to people’s lives and giving something back, then work for us. We are looking for Support Workers to join our progressive expanding...


  • Paignton, United Kingdom Burrow Down Support Services Full time

    Here at Burrow Down Support Services we help people make the best of themselves and the most of their lives. For some people, this is not easy to do on their own. They may have a learning or physical disability, or they may have social and/or behavioural issues. Any of these can make it harder for people to fit into the world around them. If you are...


  • Paignton, United Kingdom Burrow Down Support Services Full time

    Are you wanting to be valued in your position? Are you looking for a new direction in your career? Have you thought about helping others achieve their potential? If you are passionate about making a positive difference to people’s lives and giving something back, then work for us. We are looking for Support Workers to join our progressive expanding...


  • Paignton, United Kingdom Burrow Down Support Services Full time

    Here at Burrow Down Support Services we help people make the best of themselves and the most of their lives. For some people, this is not easy to do on their own. They may have a learning or physical disability, or they may have social and/or behavioural issues. Any of these can make it harder for people to fit into the world around them. If you are...


  • Paignton, United Kingdom Burrow Down Support Services Full time

    Here at Burrow Down Support Services we help people make the best of themselves and the most of their lives. For some people, this is not easy to do on their own. They may have a learning or physical disability, or they may have social and/or behavioural issues. Any of these can make it harder for people to fit into the world around them. If you are...


  • Paignton, United Kingdom Burrow Down Support Services Full time

    Here at Burrow Down Support Services we help people make the best of themselves and the most of their lives. For some people, this is not easy to do on their own. They may have a learning or physical disability, or they may have social and/or behavioural issues. Any of these can make it harder for people to fit into the world around them. If you are...