Customer Assistant

2 days ago


Knaresborough, United Kingdom Marks & Spencer Full time

Anticipated end date: 24/12/22

**Wednesday - 04:00 - 10:00**
**Thursday - 04:00 - 09:00**
**Friday - 04:00 - 09:00**
**Saturday 04:00 - 09:00**

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG


  • Customer Assistant

    4 days ago


    Knaresborough, United Kingdom Marks & Spencer Full time

    Customer Assistant - Operations/Backstage - 25.5 Hrs Mon - 6 - 2 Thurs 4 - 2 Sat 4 - 2 Sun 5.30 - 1.30 Tues 4 - 2 Wed 12 - 10 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and...

  • Customer Assistant

    1 week ago


    Knaresborough, United Kingdom Marks & Spencer Full time

    Mon - 05-15 Tues 05-13 Fri - 13-18 Sat - 05 - 13 Sun 07 - 15 Tues - 05-11 Wed - 05-11 Friday - 13-18 Sat - 12:15-18 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that...


  • Knaresborough, United Kingdom Mother Shipton's Cave Full time

    Within historic woodland along the River Nidd is Mother Shipton’s Cave, the birthplace of the famous prophetess. It is situated next to the Petrifying Well, England’s oldest visitor attraction. The attraction tells the story of Mother Shipton and the waters which turn objects to stone. The park that is home to Mother Shipton’s Cave and the Petrifying...


  • Knaresborough, United Kingdom XCL Group Full time

    **Role**: Customer Service Advisor **Location**: Knaresborough **Salary**: £22,000 - £24,000 per annum XCL Group are currently recruiting for a Customer Service Operative for our client based in Knaresborough. The client are looking for an individual who is confident in an office based role, and ideally coming from a customer service focussed...


  • Knaresborough, United Kingdom SI Recruitment Full time

    Job DescriptionI am working with a growing business that provides specialist solutions to professional clinics across the country. The team is continuing to expand and they are now looking for an enthusiastic Sales and Customer Support Executive to join their friendly office in Knaresborough.You will become part of a supportive office based team who work...


  • Knaresborough, United Kingdom SI Recruitment Full time

    I am working with a growing business that provides specialist solutions to professional clinics across the country. The team is continuing to expand and they are now looking for an enthusiastic Sales and Customer Support Executive to join their friendly office in Knaresborough.Is your CV ready If so, and you are confident this is the role for you, make sure...


  • Knaresborough, United Kingdom Si Recruitment Full time

    ​I am working with a growing business that provides specialist solutions to professional clinics across the country. The team is continuing to expand and they are now looking for an enthusiastic Sales and Customer Support Executive to join their friendly office in Knaresborough.You will become part of a supportive office based team who work closely with...


  • Knaresborough, United Kingdom Boots Full time

    Job Reference: 186771BR Knaresborough, St James Retail Park Fixed Term Full-time | Part-time We are now recruiting Christmas Customer Advisors for our Knaresborough, St James Retail Park store. The exact shift patterns will be discussed at interview. **Need to know** We are now recruiting Christmas Customer Advisors for our Knaresborough, St James...

  • Customer Assistant

    1 week ago


    Knaresborough HG PZ, United Kingdom Marks & Spencer Full time

    In StoreStoreKnaresborough Simply FoodLocationKnaresborough, North YorkshireContract typeTemporaryPosition typePart TimeSalary£12.60 p/h + £3.00 p/h unsocial premiumClosing date: 21st November 2025How We HireEveryone is welcome at M&S. No exceptions. It's your background, abilities and differences that make you, uniquely you. And when you're part of M&S,...

  • Customer Assistant

    1 week ago


    Knaresborough HG PZ, United Kingdom Marks & Spencer Full time

    In StoreStoreKnaresborough Simply FoodLocationKnaresborough, North YorkshireContract typePermanentPosition typePart TimeSalary£12.60 p/h + £3.00 p/h unsocial premiumClosing date: 29th November 2025How We HireEveryone is welcome at M&S. No exceptions. It's your background, abilities and differences that make you, uniquely you. And when you're part of M&S,...