Commercial Services Adviser

2 weeks ago

Ipswich, United Kingdom NFU Mutual Agency Full time

**Commercial Services Adviser**:
**Salary up to £28k (dependent on experience)**
**Full Time position**
**Permanent Contract**
**Location: Ipswich Agency, Wherstead, Ipswich, IP9 2AX**
**Monday to Friday 9am to 5pm**

**About us**
We have a fantastic and exciting opportunity to join the **Commercial Support Team** within our growing, successful Agency of NFU Mutual here in Ipswich based at our site in the beautiful countryside of Wherstead, Ipswich.

As a local agency of NFU Mutual we deliver a first-class service and sell the NFU Mutual product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

**The Role**
**Working in an upbeat and friendly team**, you will play a key role in the success of an expanding local business, providing excellent customer service to our members and working as part of a focused team. You will provide **support to our Partners,** review and advise customers on their insurance requirements and create cross-selling opportunities.
- Support Partners with enquiries, existing policy alterations, and renewal reviews
- Provide first class Customer Service by establishing their needs
- Respond to billing and accounting queries
- Introduce NFU Mutual Financial Services to new and existing customers
- Assist with day-to-day office administration processes

**About You**
**We are looking for a new colleague with a “can do attitude” and positive energy, who will**:

- Demonstrate the drive, energy and enthusiasm required to provide a fantastic customer experience to our existing and prospective clients
- Be a proficient IT user with good interpersonal and communication skills, both written and verbal
- Be a problem solver who enjoys working as part of a team with a positive can-do attitude
- Have good organisational skills and the ability to manage a busy workload and prioritise tasks
- Hold a minimum of Grade C in GCSE Math’s and English (or equivalent)
- Have the ability and desire to learn new systems, products, processes and skills

**A background in insurance or financial services would be advantageous but not essential**

**Our commitment to you**:
To allow you to perform to your best, we will invest in your personal development and provide a comprehensive training plan and the ability to develop your role within our business. We will provide a professional, hardworking yet supportive and friendly environment, with a strong team ethos and ethical practices as well as:

- Support with CII qualifications
- Pension Contribution
- Medical Cashback Plan
- Employee Volunteering - volunteer in the community for one day each year
- Unlimited access to Refer a Friend £500 bonus scheme
- Beautiful countryside setting with access to open countryside
- Onsite shower facilities
- Free On -Site parking
- A Family Friendly policy that helps you balance your work and family responsibilities
- 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
- Salary Up to £28k depending on experience

**Please note, you will be employed by B L William, G C White and S M Heard and not by NFU Mutual directly.

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