Current jobs related to Senior Assistance Coordinator - Esher - Healix
-
Senior Assistance Coordinator
2 days ago
Esher, United Kingdom Healix Full timeWe are recruiting a Senior Assistance Coordinators to join our International Medical Assistance team based in Esher, UK. Reporting to the Team Leader, the Senior Coordinator will be responsible for providing a proactive, professional and timely response to requests for travel and medical assistance by delivering cost effective and customer focused...
-
Senior Coordinator, Customer Success
1 week ago
Esher, United Kingdom SeeMeHired.com Full timeSenior Coordinator, Customer Success Are you passionate about delivering exceptional client experiences and ensuring operational excellence? We’re looking for a Senior Coordinator, Customer Success to join our global team and play a key role in onboarding, retaining, and supporting clients across our services. This is a hands‑on, client‑facing role...
-
Senior Coordinator, Customer Success
5 days ago
Esher, United Kingdom Healix Full timeThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Senior Coordinator, Customer Success Are you passionate about delivering exceptional client experiences and ensuring operational excellence? We're looking for a Senior Coordinator, Customer Success to join our global team and play a key role in onboarding,...
-
Programme Coordinator
1 week ago
Esher, United Kingdom Healix International Full timeAt Healix, we safeguard people's health and wellbeing in every corner of the world. We have a brand new and exciting opportunity for a **Programme Coordinator - Government Assistance** to join our fast-paced, innovative and growing global team. Healix is a global leader in Travel Risk Management (TRM) and Medical, Security and Travel Assistance Services...
-
Care Coordinator
7 days ago
Esher, United Kingdom Loveday & Co Full timeJoin to apply for the Care Coordinator role at Loveday & Co About Loveday Loveday is the UK’s leading provider of luxury senior living and care. We are proud to combine world‑class hospitality with exceptional clinical expertise, creating residences that not only feel like five‑star hotels but also deliver truly personalised support. Our residences in...
-
Senior Coordinator, Customer Success
1 week ago
Esher, Surrey, United Kingdom Healix International Full time £40,000 - £60,000 per yearJob DescriptionLocation:Healix Group, Healix House, Esher GreenAre you passionate about delivering exceptional client experiences and ensuring operational excellence? We're looking for aSenior Coordinator, Customer Successto join our global team and play a key role in onboarding, retaining, and supporting clients across our services.This is a hands-on,...
-
Esher, United Kingdom Loveday & Co Full timeA luxury senior living provider in the UK is seeking a Care Coordinator to oversee member assessments and ensure a person-centred care approach. The ideal candidate will have NVQ Level 5 in health and social care, excellent communication skills, and the ability to manage staff and deliver programming for residents. This full-time position requires working...
-
Esher, United Kingdom Healix Group of Companies Full time**Location** Esher, Surrey **Salary** £25,000 FTE **Job Summary** We are recruiting a Medical Assistance Coordinator to join our Healix International - Government Contracts team based in Esher. We are looking for part-time staff on a 20hr/week or 25hr/week basis with either fixed or flexible shift patterns. The department operates Mon-Sun between the...
-
International Medical and Travel Coordinator
2 days ago
Esher, United Kingdom Healix Full time**International Medical and Travel Coordinator, Esher (Surrey)** We are recruiting International Medical and Travel Assistance Coordinators to join our International Assistance team based in Esher, UK. The job title for this role will be Assistance Coordinator. In the Assistance Coordinator role, no two days will be the same; whether you are dealing with a...
-
Senior Care Assistant
2 days ago
Esher, United Kingdom Bupa Care Homes Full time**Senior Care Assistant** - ARB00F9 **SENIOR CARE ASSISTANT -** **£500 Welcome Bonus** **Bupa** **Arbrook House Care Home** **36 Copsem Ln, Esher KT10 9HE** **CQC Rating - Outstanding** **Our hours are flexible, so we make shifts work around your life and your commitments.** **£10.25 - £11.89 per hour, plus £500 Welcome Bonus** **We also offer a...
Senior Assistance Coordinator
2 weeks ago
We are recruiting a Senior Assistance Coordinator to join our International Medical Assistance team based in Esher, UK.
Reporting to the Team Leader, the Senior Coordinator will be responsible for providing a proactive, professional and timely response to requests for travel and medical assistance by delivering cost effective and customer focused solutions.
The Senior Assistance Coordinator will be required to provide first line support to the team, act as a point of escalation and take ownership of escalated issues, notify the management team of any potential problems and deputise for the Team Leader in their absence.
- Have a minimum of 12 months experience working in an Assistance Coordinator or similar role (essential).
- Have excellent written and verbal communication skills.
- Have good geographical knowledge.
- Have knowledge and experience of working within the travel insurance arena is an advantage.
- Be positive and have a can-do approach to all tasks.
- Work calmly under pressure.
- Build positive relationships with their team, managers, clients and peers.
- Be responsive and empathetic to the needs of others.
Additional foreign language skills are an advantage.
**About The Role**
**Key activities/main duties**:
- Provide first line support and guidance to the team.
- Deputise in the absence of the Team Leader and act as shift lead as required.
- Handle all calls in a prompt, courteous and professional manner with empathy and customer focus.
- Create case files capturing all relevant information accurately and provide a synopsis of each situation and deal with all administrative tasks through to full case closure.
- Provide advice to customers and assist them through the insurance claim process.
- Confirm insurance eligibility of each claimant and ensure all data is captured accurately.
- Notify the client/claims handler/underwriter of all cases where applicable.
- Ensure accurate reserves and costs are added to all case files.
- Obtain information from 3rd parties in order to expedite the claims assessment process.
- Communicate with all parties on a regular basis and monitor all aspects of the assistance to help facilitate case progression.
- Allocate written correspondence to case files, escalating urgent or important correspondence to senior colleagues.
**Required Criteria**
- Excellent written and verbal communication skills
- Team work
- Good geographical knowledge
- Early, middle and late shifts, Monday to Sunday, including Bank Holidays
- English language, both verbal and written, to a native standard
- Ability to commute to the Esher office
**Desired Criteria**
- Additional foreign languages
- Experience of working within the travel insurance business
**Skills Needed**
**About The Company**
We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations - whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home.
We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution.
We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs.
More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.
**Company Culture**
Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges - and no protocol survives contact with the real world.
Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.
Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.
We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits
