Guest Experience Assistant

2 weeks ago

Salford, United Kingdom true Student Living Full time

ABOUT THE ROLE:
You are a natural people person with a hands-on approach to your role. You are fun and friendly with a ‘can do’ attitude. Operational ‘excellence’ is your thing, and you thrive in a fast-paced environment where no two days are the same because that’s just boring, right?

ARE YOU A TRUE SUPERSTAR?

ESSENTIAL:

- You will be friendly and fun with a positive personality.
- Able to work flexible hours as determined by the needs of the business.
- You will be social media savvy.
- You will have previous front facing, customer service experience in a similar role.
- Self-motivated, professional, resilient, adaptable & fun
- A strong ability to problem solves, multi-task, plan & organise. Always ensures a high standard of appearance.

WHAT YOU WILL BE DOING:

- You are the welcoming face of true ensuring guests receive a warm welcome and a fond farewell.
- You will be a key point of contact for our guests - answering questions, dealing with issues or concerns, and responding to complaints.
- Provide reception desk support, including front desk and telephone support, assisting with parcel deliveries and day to day queries.
- Accommodation show arounds and supporting the sales team.
- Supporting the management team to ensure a range of opportunities and events for our guests.
- Planning and delivering our market leading true life events program.
- Managing the accommodations social media channels and generating content to support the marketing team.
- Assisting with guest check in and check out processes and supporting with termly room inspections.

Managing contractors and visitors and ensuring procedures are followed

**Job Types**: Full-time, Permanent

Pay: £12.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company pension
- Employee discount

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Work Location: In person

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