1st Line Technical Support
22 hours ago
Due to ongoing growth, my client is looking to add to their team in the form of a First Line IT Support Engineer. My client are a provider of managed IT services and cloud computing solutions to businesses across the country.
Within this role, your main focus will be remote 1st Line support, with the occasional 2nd line. You will mainly be using Office 365 and Active Directory to provide support to different sized businesses.
Due to the progression opportunities on offer, having your own transport would be an advantage.
**Responsibilities**
- Monitoring and updating the service desk ticket system
- Diagnosing a variety of issues and performing first time fixes where possible
- Advising customers appropriately and communicating regularly regarding open tickets
- Hands-on working on hardware and system upgrades and migration projects
- Escalating tickets to 2nd and 3rd Line where necessary
- Working collaboratively with onsite technical team to assist with problem solving and onsite installations
**The Person**
- 1 years' experience in a similar service desk role
- Confident speaking over the phone
- A passion to grow and develop in the IT Industry
- Strong communication skills
**Salary & Benefits**:
This role offers up to £25,000 per annum. Fantastic progression opportunities are on offer, free onsite parking, your birthday off and many more
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£25,000.00 per year
**Benefits**:
- Company pension
- Store discount
- Transport links
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Work Location: One location
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