Administrative Assistant

1 day ago

Leicester, United Kingdom Wyndham Hotels & Resorts Full time

**Wyndham Hotels & Resorts**

With 20 brand, 15,000 team members, and nearly 9,000 hotels in 80 countries, no one welcomes the world like we do.

**OUR MISSION**

We make hotel travel possible for all. Wherever people go, Wyndham will be there to welcome them.

**OUR VALUES**

The Wyndham values guide our behaviors in support of the company mission. They represent those deeply held principles that we believe are to be right and true.

**INTEGRITY** We hold ourselves to the highest standards. We’re responsible, truthful, and transparent. We do the right thing.

**ACCOUNTABILITY** We honour our commitments and deliver results. Under any circumstance, we stand up and say: “Count on me.”

**INCLUSIVE** We respect differences in people, cultures, ideas, and experiences. We foster partnership. We welcome all.

**CARING** We never underestimate the power of compassion. We generously give our time, attention, and action.

**FUN**

Fun is an energizing force. When we have fun doing what we love, our guests love their experiences with us.

The main purpose of the role of Reservations Coordinator is to ensure that the hotel guests receive a flawless experience throughout their stay. Duties include:
**TASKS, DUTIES AND RESPONSIBILITIES**

**MAXIMISES HOTEL REVENUE AND SUPPORT ADMIN TEAM IN DAY TO DAY TASKS**
- Greets guests over the phone in a friendly, courteous manner
- Records reservation information accurately; identifies and records group and transient business codes
- Looks after day to day administration tasks
- Identifies commissionable reservations and secures required information
- Records and processes deposit information
- Identifies and records special billing instructions; approves credit after consultation with the Revenue Manager
- Files all reservations in a systematic order for easy referral
- Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms
- Records requests for special accommodations and suites
- Advises and assists Revenue Manager to notify the Worldwide Reservations Centre of rates and availability status
- Assists with the preparation of the forecast and VIP list
- Achieves maximum occupancy and average rate by utilizing yield management
- Uses up-selling techniques
- Handles all special requests appropriately
- Pre-blocks all special requests or VIP accommodations accurately
- Keeps Sales Manager informed of new group bookings
- Utilizes guest history files for personalized service at the hotel
- Maximizes customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests
- Deals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner
- Acknowledges assigned reservation faxes and messages

**Job Types**: Part-time, Permanent

**Salary**: From £11.44 per hour

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- Overtime
- Weekend availability

Work Location: In person

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