Administrator - Customer Payments

**Administrator - Customer Payments (37 hours per week, Permanent)**

**Location**:Hybrid working with Priory House, Durham as a base**

**Salary: £22,213 - £27,766 plus a discretionary bonus potential of up to 8% of annual salary**

**Job Level: D**

**Reporting to: Credit Control & Collections Team Leader (Customer Payments)
Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We’re dedicated to helping businesses lower water use, be more water efficient and reduce costs - all which helped us earn **Water Retailer of the Year 2021**. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society.

We’re committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Wave is built on its people and we’re looking for enthusiastic people to join our dedicated Finance team and be part of our continued success.

We‘re looking for an **Administrator (Customer Payments)** who will be responsible for undertaking duties to provide an accurate payment processing service, including allocation of payments received from customers and daily investigation of any unmatched transactions in the Gentrack Velocity system and management through to resolution.

As an **Administrator (Customer Payments)** you will assist with implementation and testing of any modifications to the payment processing within the Gentrack System and also communication with business customers in respect of payment receipts issues.

**You will be able to**:

- Take responsibility for daily reconciliation of transactions processed in our in-house system and processing bank adjustments such as Direct Debit indemnity claims.
- Investigate all unmatched transactions and manage through to resolution
- Liaise with internal and external stakeholders to obtain details and information required to resolve all differences
- Report variances and issues identified clearly during the reconciliation process and take timely appropriate action.

**Ideally, you will have experience of working in a financial environment, or payments/reconciliation function and you will be**:

- Experienced in the allocation of incoming payments
- Highly proficient in the use of Microsoft Excel with good knowledge of MS Office
- Competent in the analysis and interpretation of information
- Task focussed and results driven, with a commitment to deliver to deadlines
- Accurate with good attention to detail
- Organised and able to work using your own initiative
- A team player
- Knowledgeable of billing systems
- Customer focused
- An excellent communicator

**Wave is committed to making a positive difference to the environment and society in which it operates. If you are passionate about providing excellent service and are excited to join a dynamic growing business which cares about its people, we would love to hear from you.
**We offer a competitive salary and extensive benefits package which includes**:

- 24 days holiday, rising to 26 days (plus bank holidays) we’ll also give you a day off for your birthday and a half day for both Christmas Eve and New Year’s Eve
- Opportunities to purchase holiday
- Flexible working
- 1 day of paid volunteering leave per year
- Bonus potential
- Excellent DC pension scheme. We will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave
- Family friendly working including company enhanced maternity pay (CEMP)
- Healthcare cash back scheme
- Personal accident insurance
- Life assurance
- Income protection scheme
- Cycle to work scheme
- Perkbox membership with a vast range of perks, high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes

**Closing date: 4pm on 23rd November
**Interviews are planned from 5th December