Technical Support Administrator

5 days ago

Grimsby, United Kingdom GBA Technical Services Ltd Full time

**GBA Group - Overview** GBA Group provides sector-leading, end-to-end finished vehicle logistics solutions to OEM Motor Manufacturers, Daily Rental Operators, Leasing Companies and Large Fleet organisations including port of entry stevedoring, terminal management, new and used vehicle preparation, transportation and technology services. GBA is a family owned business built on core values of trust and respect. The business holds a highly valued reputation within the industry which is predicated upon its focus and passion for operational delivery and service excellence. **Duties**: - Work-shop Controller-Team Leaders and associated staff - To provide full administrative support for all site functions and departments - To time up all elements of technical and refurbishment work on returning vehicles across the business for all workstreams, ensuring maximum revenue using appropriate agreed rates and present for authorisation - To review all technical and refurbishment work itemised on a job card ensuring accurate audit trail is available and correct and is charging correctly and can be invoiced using relevant IT systems to the respective customer. - To complete the required reports for management, on a daily, weekly, monthly frequency as requires to support the operation to enable the business to make the required decisions on throughput, resource etc. - Ensure that all chargeable tasks relating to vehicle rectification are invoiced accordingly and in line with contractual obligations in order to maximise revenue - To administer all sold / auction vehicle requests of varying volumes swiftly and accurately whilst ensuring all vehicles will be available to achieve their target delivery date and ultimately manage them through the whole distribution and refurbishment process to the satisfaction of the purchasing dealer. " - To provide administrative support to the Remarketing Team at Farnborough in relation to all vehicle disposals for both Group Car Scheme vehicles and other Group owned vehicles through all sales channels. - To compile and collate all necessary documentation specific to each sold vehicle and despatch to the appropriate Retailer. - To ensure the prompt processing and handling of incoming post and phone enquiries. **Responsibilities**: - To ensure the quality of service described and laid down in the various working procedures is adhered to and improved upon were possible - To be aware of the Company’s responsibilities in relation to Health & Safety and its accreditation to ISO 9001. - Awareness, knowledge and training pertaining to, all environmental issues and within the ISO14001 standard. These requirements may not only be relevant to this job description, but all associated and other tasks that may be required in the day to day running of the business - To ensure all site rules laid down by BMW are adhered to **Job Types**: Full-time, Permanent **Benefits**: - Company pension - Free parking - On-site parking Schedule: - Day shift - Monday to Friday Ability to Commute: - Grimsby, DN41 8DG (required) Work Location: In person

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