Weekend Support Worker

Wirral Ark is looking for a Weekend Support Worker for our dispersed accommodation centre's Grand Trunk, Hilltops, Waterview and Ark Angel houses, the role is dedicated to assist in the provision of effective, high quality support services to vulnerable, homeless men and women who may have needs such as offending behaviour, substance misuse problems, mental health issues and who are vulnerable to rough sleeping, with the aim of promoting independent living. The role is to support clients over the weekend traveling between sites to check the buildings and residents are safe and any problems are dealt with promptly.

**What We Offer**:

- Competitive Wages
- Excellent Benefits
- Fun and Positive work environment
- On the job training

**Duties**:
**Support Planningand Risk Assessing**
- To ensure that all voids are prepared and re-let in a timely fashion.
- To maximise income receivable from rents and service charges.
- Ensure that clients have a full understanding of their rights and responsibilities during their stay.
- Support clients to abide by the terms in their licence agreement taking appropriate action when it has been breeched.
- Conduct regular building and room checks and support clients in the management of their room and relationships with others, reporting any health and safety issues to the appropriate manager.
- Participate in the planning and delivery of activities.
- Support claims on behalf of clients for housing and other welfare benefits.
- Provide information and advice to clients in accordance with their support plans.
- Motivate and challenge clients so they realise their goals.
- Remember the values of Wirral Ark (Honest, Open Minded, Motivated and Empathetic) in your on-going engagement and support of the client.
- Assist with securing permanent move-on to appropriate accommodation.
- Liaise between clients and external agencies regarding the provision of specialised support when appropriate.
- Encourage involvement and participation among clients in the running and shaping of the service provided by planning and attending regular member meetings.
- Deal promptly with all complaints and protection from abuse disclosures.
- Provide clear, accurate and good quality information in respect of all clients in line with agreed procedures ensuring that appropriate information is shared with the line managers.
- Demonstrate creativity in overcoming obstacles and a commitment to working with and providing support to vulnerable people.

**Health and Safety**
- Take responsibility for the place of work in terms of cleanliness, tidiness, maintenance, repairs, signage and culture.
- Liaise with Emergency Services; Fire, Police and Medical.
- Liaise with the hostel workers and Stone Management group to pick up issues that have been called in to the out of hours support service.
- Allow contractors access to the building to carry out essential repairs.
- Ensure at all times the safety of yourself and others on the premises in which you work.
- Conduct routine Health & Safety inspections throughout the building.
- To report incidents, in line with Wirral Ark license agreement, to tackle any nuisance caused by clients’ behaviour or their visitors.
- Adhere to clients’ checks, handover and incident processes
- Ensure that all communal and work areas are clean and tidy.

**Teamwork**
- Attend to all enquiries and pass messages onto relevant people.
- Develop excellent and robust relationships, protocols, contacts and service level agreements with referring agencies, statutory services and wider stakeholder
- Contribute to the formulation of policy and procedures in relation to support services.
- Attend and participate in regular team meetings to ensure good communication.
- Work closely and support the Repairs and Maintenance Officer to ensure building repairs, maintenance is carried in a timely fashion.
- Consult and work in unison with your colleagues to ensure harmony and consistency of approach, especially when confronted with difficult situations and decisions.

**General**
- To have a flexible and positive attitude to all team members.
- To be committed to learning both as an individual and as part of a team.
- Undertake own administrative services and report writing.
- Prioritise work load
- To work to agreed individual, team and organisational objectives and to work towards Wirral Ark performance targets.
- Sharing information and expertise with colleagues, covering absence and working together to deliver a high quality service.
- Uphold and develop Wirral Ark Equality and Diversity Policy and anti-discriminatory practices across all services.
- Observe and ensure compliance with the Service Code of Conduct including professional boundaries and confidentiality at all times.
- Ensure adherence to Wirral Ark ‘visitors’ procedure.
- Dealing promptly with all complaints in line with Wirral Ark policies and procedures.
- Prepare for and attend supervision and appraisal sessions with your li