Response Line Coordinator

**Purpose...**: YOU will report to the Response Line Team Manager and will be responsible for: supporting Response Line workers throughout their shift, triaging the chat and Response Line queue, providing line management, including regular one to ones; host regular team meetings; develop and implementing team processes; coordinating Response Line Rota, developing and delivering training for new and existing staff.**Before you keep reading**: PLEASE DO NOT SEE EVERYTHING IN THIS JOB AD AS "MUST HAVE", BUT RATHER A GUIDING LIST OF WHAT WE ARE LOOKING FOR. WE KNOW NO CANDIDATE WILL BE THE PERFECT MATCH FOR ALL WE HAVE MENTIONED IN THIS ADVERTISEMENT, SO DO NOT BE AFRAID TO APPLY IF YOU FEEL YOU ARE CLOSE TO THE BRIEF BUT NOT "SPOT ON". FOR EXAMPLE, SOME OF OUR WONDERFUL WELLBEING WORKERS COME FROM A NON-SOCIAL CARE BACKGROUND AND THEY STILL DO AMAZINGLY WELL. **ABOUT YOU**: - ** Experience of supervising staff** or volunteers and delivering and developing training - A natural communicator who is **sensitive to people’s individual situations** and values the contribution of all stakeholders. - Excellent **organisational and time management skills** and ability to make decisions and use professional expertise. - Able to work across **diverse communities** and to work in an inclusive working environment. - You enjoy connecting with people on a deeper level and can** talk about difficult and challenging issues** sensitively and with respect. - You have had exposure to / experience with / interest in **social care and health**, particularly as it relates to working with carers. - You can easily travel across West Sussex if it is needed, although this role is primarily home-based. - You have the UK right to work and are prepared to undertake relevant background checks, including references and DBS. **YOUR ATTRIBUTES**: - Others have described you as..._ - A natural communicator who loves to listen and talk to people - Empathetic and caring - Calm in crisis and a good planner - Open-minded - Someone who values everyone's differences **KEY DUTIES**: - YOU will manage** a team** of staff and volunteers and will **provide mentoring** to volunteers learning about our carer services. - YOU will provide supervision and guidance to Response Line Workers both informally and formally through one to ones, including support with managing Calendars. - YOU will know of/learn about the **Think Carer principles and promote them **across all networks, including best practice knowledge, understanding of local/national carer landscape and raising awareness of carer issues. - YOU will **partner with local health, social care and voluntary sector** organisations to enable carers to access timely and appropriate support. - YOU will record/**report **using our outcome-based tools and systems to **evidence the work we do** for the community and identify any areas for improvement. - YOU will **support/report to** Response Line Manager through data quality, crosschecks and audits. - YOU will work own shift on Response Line (minimum 1 shift per fortnight) to provide front-line support to Carers. Would you like to see our **Job Description** for more details? *** **Click** **HERE** **OUR CULTURE AND DIVERSITY**: At Carers Support, we are building an **inclusive workplace** where **everyone can do their best work **and ** be proud to belong**. We believe that talent is distributed to all of us in equal measure and our differences are a strength not a weakness. **We recruit for potential, not perfection. **Everyone’s unique history has value and our doors are open to people at every meeting of race, religion or belief, different physical ability, age, nationality or citizenship, ethnic origin, marital, domestic or civil partnership status, sex, sexual orientation, family structure, and gender identity. **VALUES WE ARE LOOKING FOR IN CANDIDATES**: **We are focused**, putting carers at the heart of everything we do. **We act together**, working with and for carers, the communities they live in and the people that can make a difference to them. **We are leaders**, working with each other to find potential and opportunities across all communities, enabling carers to be identified and involved. **WE ARE COMMITTED TO BEHAVIOURS THAT SUPPORT**: **Quality **- the highest practical level we can reach in outcomes, learning and behaviour **Inclusivity** - respecting people, cultures, and organisations **Caring **- improving quality of life and influencing behaviour change **Integrity** - operating with honesty and reliability **Loyalty **- long-term committed partnerships and co-operation **Innovation** - driving our service development and our will to succeed