Fraud Prevention Associate
4 days ago
We are seeking a Fraud Prevention Associate to assist in the execution of the fraud prevention strategies effectively, identifying and escalating suspected or confirmed fraud accordingly.**Key Responsibilities**:
- Escalate complex/priority cases timely.
- Where required, to review and assess documentation received in line with internal and regulatory requirements.
- Work to agreed service level agreements (SLAs), providing exceptional customer service to applicants and retail partners.
- Be self-motivated and take accountability for own workload.
**What you will Bring**:
- Previous experience of customer contact and administration duties desired, but not essential.
- Good communication skills — both verbal and written.
- Excellent attention to detail.
- Strong team player.
- Ability to effectively prioritise own workload.
- Ability to work to agreed service level agreements.
**Everyone is different. Everyone is valued**
We’re building one of the best banks in Britain. It’s what we’ve been doing since 1952 and in that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people. And all our people are different.
Every one of our employees brings unique talent, ability and perspective to their role.
That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and celebrate diversity, work with leading industry bodies and support initiatives that reinforce our philosophy of giving you the freedom to be who you are.
We’re an award-winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.
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