File Handler

**Description**:
The File Handler will effectively manage a portfolio of litigated small claims track files under the supervision and guidance of a team leader. The role will involve dealing with both quantum and liability small claims cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement. The role is a perfect opportunity for someone wanting to take their first steps into Part 7 litigated file handling and begin to develop the skills required to manage a full Part 7 litigated caseload. Induction to role training will be provided along with continued on the job support and mentoring from a senior File Handler.

This role is based in Manchester City Centre, onsite with one of our clients and requires attendance at the office just once every two weeks.

**Key Accountabilities**:

- Maintain own caseload in a timely and efficient manner
- Create initial case strategy on liability and quantum.
- Undertake effective telephone discussions and negotiations
- Proofing witnesses, assessing their evidence and drafting statements.
- Drafting of all Court document whilst ensuring all Court deadlines are met.
- Instructing, briefing and liaising with Counsel.
- Guiding the Defendant through the litigation process where required and setting expectations.
- Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
- Delegation of tasks where available and appropriate to other members of the team where appropriate
- Dealing with correspondence and telephone calls within service level agreements,
- Updating reports upon receipt of evidence as required.
- Meeting agreed performance targets
- Adhering to Client Guidelines

**Experience, Skills and Qualifications**:

- Established experience in law through further education or experience.
- RTA file handling experience within a law practice or Insurer.
- Good understanding of the highway code and basic road traffic act principles.
- Ability to plan and prioritise workloads
- Efficient in a process driven environment
- Drive to achieve to take development opportunities when they arise with a positive attitude

**Benefits**:

- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Simply Health Care Cash Plan
- WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death In Service - after 1 years’ service
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
- after successfully completing probation

**About Keoghs**:
Keoghs is the leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than £1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.

With more than 50 years’ experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we’ve transformed the claims handling process for low-value personal injury claims; we’ve reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.