111 Call Handler

2 weeks ago

Bangor, United Kingdom Welsh Ambulance Service University NHS Trust Full time

NHS 111 Wales, Call Handler, Bangor
Permanent - full time - 37.5 hours per week / part time - shift work.
**Location**: NHS 111 Wales, Snowdon House Ysbyty Gwynedd Hospital Penrhos Road, LL57 2PW
Salary £24,625 - £26,060 per annum pro rata plus shift enhancements for unsociable hours.
Shifts will predominantly be during the weekends, evenings and bank holiday periods and will include night shifts and day shifts and both weekend days. A flexible approach is essential. Examples of full-time rotas can be found in the attached documents.
Can you remain calm and assertive in challenging situations? Are you looking for a rewarding role where no two calls are the same? Do you have the right attitude and skills to help us deliver our Mission of Right Care, Right Place, Right Time?
You will be answering calls from the public for the NHS 111 Wales Service (part of the Welsh Ambulance Service NHS Trust).
The ability to actively listen, make considered decisions and respond quickly and confidently is key to this role. The successful applicants will need to demonstrate they have worked as part of a team, ideally with a call centre background and will possess excellent communication skills. Excellent computer and keyboard skills are required as you will be entering patient information speedily and accurately onto a computer system.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.
Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.
There will be an opportunity to attend an open evening on the 5 th May between.
18.30-2000. To book a place please contact 01248665800.

  • Call Handler Coordinator

    2 weeks ago

    Bangor, United Kingdom Welsh Ambulance Service University NHS Trust Full time

    A vacancy exists for a Call Handler Co-ordinator based at Snowdon House, Bangor. This is an exciting and diverse role for an experienced manager possessing a business or management qualification. NHS 111 Wales is a Health Advice and Information Service available 24 hours a day, every day. The service helps you get the right information at the right time and...

  • Nhs 111 Triage and Assessment Paramedic, Bangor

    2 weeks ago

    Bangor, United Kingdom Welsh Ambulance Service NHS Trust Full time

    NHS 111 Triage and Assessment Paramedic The post holder will undertake telephone triage assessments of patients in an efficient way. They will advise the most appropriate intervention to meet the needs of the patient using best clinical practice, adhering to Trust Policy, protocols and guidelines. Will work in an autonomous capacity, assessing and...

  • Switchboard Call Handler

    4 days ago

    Bangor, United Kingdom Betsi Cadwaladr University Health Board Full time

    The Informatics Department has an opportunity for a permanent /part time 37.5 hours per week Band 2 Call Handler/Switchboard Operators covering Nights and Days at Ysbyty Gwynedd Hospital. To work as part of a team providing a comprehensive, high quality switchboard service to Betsi Cadwaladr University Health Board, 24 hours a day 7 days a week. Operate...

  • Switchboard Call Handler

    2 days ago

    Bangor, United Kingdom Betsi Cadwaladr University Health Board Full time

    To work as part of a team providing a comprehensive, high quality switchboard service to Betsi Cadwaladr University Health Board, 24 hours a day 7 days a week. Out of hours, use a computer to find patients who have been admitted using the site specific system. Operate the internal paging system to contact staff for both internal and external calls. Bleep...

  • 111 Call Handler

    2 weeks ago

    Bangor, United Kingdom Welsh Ambulance NHS Trust Full time

    You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. There will be an opportunity to attend an open evening on the 5th May between. 18.30-2000. To book a place please contact 01248665800.

  • Call Handler Coordinator

    1 week ago

    Bangor LL PW, United Kingdom Welsh Ambulance Service NHS Trust Full time £18,000 - £50,000 per year

    You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac